News from Arizona General
(PHOENIX – March 28, 2020) – Dignity Health in Arizona has launched Virtual Care Anywhere, a free virtual urgent care service for anyone in our community experiencing mild to moderate symptoms of COVID-19. Virtual urgent care visits are being encouraged as an initial care option for anyone who would like to discuss symptoms characteristic of COVID-19 with a health care professional.
As ambulatory and acute care facilities across the country experience an increase in the number of patients with COVID-19 symptoms, virtual health care visits can help providers meet demand while reducing potential transmission of the coronavirus. The service is a safe and convenient way for people to speak with a medical professional for advice without needing to visit a physical care location.
To use the service, visit www.dignityhealth.org/virtualcareanywhere, download the Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 855-356-8053 and use the coupon code COVID19. The service has a fee of $35 per visit, and the fee will be waived for any patient who thinks they may be experiencing COVID-19 symptoms. After requesting an appointment, a virtual care provider will contact the patient once they are available, typically within 15-30 minutes, although high demand may result in longer wait times. The service is on-demand and does not accept appointments.
“Virtual urgent care visits are one way we will help patients with COVID-19 symptoms assess their options for treatment or testing,” said Keith Frey, MD, Chief Physician Executive for Dignity Health in Arizona. “Virtual visits allow for timely care delivery without putting other patients or our clinicians at risk for contracting the virus. While it’s not intended to replace in-person care visits, it will help reduce patient volumes at care sites so we can serve those who need care the most.”
Health care experts are recommending virtual urgent care for patients with less severe symptoms of COVID-19 such as low-grade fever, a cough, or shortness of breath. People with mild symptoms who are evaluated virtually by a medical professional can avoid interacting with others and ensure they receive the appropriate level of care in the right setting.
Anyone experiencing severe symptoms of a respiratory illness, such as a high fever or difficulty breathing, should call 911 or visit your nearest care site.