Virtual Urgent Care


Virtual Urgent Care Visits for Anyone Experiencing COVID-19 Symptoms

To help our communities prepare for and respond to the spread of COVID-19, we’re offering virtual care visits from the convenience and safety of home for anyone exhibiting mild to moderate COVID-19 symptoms.

Here’s how Virtual Care Anywhere works:

  • This visit is from the comfort or your own home – using your computer or hand held device. Schedule remote visits for same day appointments, well and sick care, and mild to moderate COVID-19 symptoms. Meet with one of our doctors from anywhere. Find a provider that offers video visits.

  • Anyone experiencing COVID-19 symptoms can receive a Virtual Care Anywhere visit. Symptoms can include low-grade fever (100.4 or above), cough, or shortness of breath. For more information about specific symptoms and testing, please refer to the CDC testing guidelines.

Frequently Asked Questions (FAQs)

  1. How does a virtual urgent care visit with Virtual Care Anywhere work?
    Virtual urgent care is available to everyone in our community. You can meet with one of our providers via phone or video chat. You can request video chat through the mobile app, or via the website or toll-free number. For a video chat, once you request a virtual health visit, the provider will "meet" you in the virtual exam room once they are ready for you. If the provider misses you, they will attempt to contact you via the backup phone number you provide.

  2. Who is eligible for a virtual urgent care visit?
    Everyone is eligible. Whether you need a well care or sick care visit, even if you're experiencing mild to moderate COVID-19 symptoms, you can meet with one of our doctors from anywhere. Find a doctor that offers video visits.

  3. Will insurance cover my visit?
    Many insurance companies will cover your video visit. If your insurance plan does cover the visit, you can submit your bill as a claim for reimbursement. Additionally, virtual health visits are a qualified medical expense and you can typically use your HSA or FSA account to pay for it.

  4. Who should seek a virtual urgent care visit?
    Virtual health can be a good option for anyone who would like to visit with a doctor from the comfort and safety of their home or workplace. As the new coronavirus creates more demand at local health care facilities, we are encouraging all patients to consider a virtual visit as an alternative to going to the doctor’s office.

    If you believe you may be experiencing symptoms of COVID-19, a virtual urgent care visit is a chance to speak with a medical professional before going to a physical care location. 

  5. Can I make an appointment for a virtual urgent care visit?
    Virtual Care Anywhere is on-demand – there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider.

  6. Why are people encouraged to use virtual urgent care as an option?
    A virtual health visit can be a fast and easy way to visit with a doctor. With the spread of coronavirus in our communities, using virtual health visits can also help people get medical advice without needing to visit a physical care location, and reduce demand at local health care facilities.

  7. How long will the wait time be?
    Typically, you can connect with a health care provider in 30 minutes. Please note that because of high demand right now, wait times may be higher – but virtual urgent care is still likely to be a faster and safer option that going to the doctor’s office.

  8. Will the virtual urgent care provider be able to diagnose me with COVID-19 and/or get me tested?
    Our providers are using a clinical guideline to help assess risk of the patient based on CDC criteria. There is a physician infection control officer available to the doctors in the group 24x7 for questions and escalations. While a diagnosis of COVID-19 at this point cannot be confirmed via virtual/remote care, care teams can screen patients, assign risk, answer questions, and recommend the next steps a patient should take, including healing at home in low risk cases and white glove referral to hospital care for highest risk patients. 

  9. Will my primary care provider receive my visit record?
    After every virtual visit, the Virtual Care Anywhere provider will write a personalized visit summary that outlines the visit, treatment recommendations and outcomes which you can choose to share with your primary care provider at the close of the visit. This visit summary is accessible at any time from your Virtual Care Anywhere account page.

Support and Technical Assistance

For support and technical assistance please call, (833) 433-5928 or email [email protected]. Support is available on a 24/7 basis, 365 days a year.