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FAQs


Answer

The University of Arizona Cancer Center at St. Joseph’s is contracted with an extensive list of local and national health insurance plans and participate in their network of providers. The selected coverage and cost vary by health plan. We encourage you to contact your health plan to better understand these details.

Answer

Patients are fully responsible for all bills related to treatment. So it is important for you to know the details of your health plan coverage and out-of-pocket expenses. If appropriate, our billing department will submit your claim to your insurance, but that is not a guarantee of payment.

Answer

We encourage you to contact your health plan to better understand your coverage. Many health plans require referrals and/or authorizations for specific services prior to treatment. Some plans require members to pay for a portion of their care through co-pays or deductibles (out-of-pocket expenses). We encourage you to contact your health plan to better understand the specific details associated with your plan.

Answer

Below is a brief description of the types of charges that may be included on your billing statements or insurance explanation of benefits:

Co-Pay Charges:

A co-payment for your provider office visit in the cancer center is NOT collected at the time of service because cancer center providers are part of the center and do not have independent clinics.

Facility Charges:

The University of Arizona Cancer Center at St. Joseph’s will bill for services such as clinic staff, supplies, and charges for procedures and tests completed during your appointments.

Physician Charges:

The Dignity Health Medical Group will bill separately for the services provided by your physician or other healthcare provider whether you are seen in the cancer center or in the hospital.

Answer

Our cancer center is an outpatient department of St. Joseph’s Hospital. The facility fee covers many of the services that make up a comprehensive cancer center, including an evidence-based supportive care and survivorship program. Some services include genetic counseling, hands-on nutritional education, social worker support and many support groups.

Please note:

  • You will be charged a facility fee for each provider or facility visit.
  • Multiple provider or facility visits on the same day will charge multiple facility fees.

Thank you for choosing The University of Arizona Cancer Center at St. Joseph’s

If you need more information or have questions regarding your out-of-pocket costs, please notify one of the Front Desk Coordinators and an available Financial Counselor will be contacted to assist you. We can coordinate to have someone meet with you to answer your questions. In addition, you can call Physician Billing Services at 602.406.3860 for questions related to billing.