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Notice for Misaddressed Emails


On April 24, 2018, Dignity Health discovered that an emailing list formatted by Healthgrades, a business associate, contained a sorting error. This sorting error caused an email notice intended for a select group of patients to be sent to the wrong person. The email was meant to notify recipients that they can now schedule appointments online with their physicians. Together with Healthgrades, we have determined that each email was misdirected to one other person and included first and last names, and possibly the name of the patient’s physician. There was no financial, insurance, or medical information included in the email.

If you received an email on April 24, 2018 from Hello@DignityHealth.org that contained the first and last name of another person, and possibly the name of that person’s physician, we kindly ask that you permanently delete that email by deleting it from your inbox and further deleting it from your deleted emails folder.

Working with Healthgrades, we have already investigated and corrected the problem. Also, we are working together to put appropriate steps in place so that it will not happen again.

We are very sorry for any concern or inconvenience this may have caused. Please be assured that Dignity Health and Healthgrades are committed to preventing a similar incident from occurring in the future.

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If you have any questions or concerns, please call 877.802.1959.