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New Patients

Welcome to Dignity Health Medical Group

We're glad you selected a Dignity Health Medical Group physician as your health care provider. Our physicians are dedicated to providing you with high quality, compassionate medical care tailored to your personal needs. We are here to serve you.

Urgent Care Services

Urgent Care is defined as same-day treatment for a non-emergency medical condition. To seek same-day care, call your Primary Care Physician's office to schedule an appointment. If your Primary Care Physician is unable to see you that day, you may be referred to a nearby urgent care.

Please bring the following items to your appointment:

In order to have records from other providers released to your Dignity Health Medical Group provider, please print, complete, and submit this records release form to the sending provider. 

Arrival Instructions

Please arrive 15-30 minutes early to allow time for parking and filling out any paperwork. If applicable, please remember to bring your parking ticket for validation.

If your physician is located at Dignity Health St. Joseph’s,you may park in the 6th Avenue Garage or the 3rd Avenue Garage, depending on the location of your provider’s clinic office. There is also valet parking available for a fee. 

Obtaining Insurance Prior Authorization and Referrals

Many insurance plans require a mandatory prior authorization before a specialist can be seen by a patient. Please check with your insurance company to see if this is required on your plan before you come for your appointment. Your provider’s office will have a staff member who handles prior authorizations and will be able to answer any of your questions.

Prior authorization must be received prior to your scheduled appointment. Failure to receive prior authorization/referral may result in the need to reschedule your appointment to a later date. Please contact your insurance company for more information.

Telephone Communications

For a life-threatening medical emergency, please call 9-1-1 immediately to obtain immediate access to local Emergency Medical Service.

The practice telephones are answered during business hours. Our telephone staff is prepared to handle your general questions and will direct as appropriate. After hours and on weekends or holidays, our answering service is here to assist you. If necessary, they will contact the on-call provider.

Written Communications

Please do not fax any time-sensitive communication or urgent medical advice questions to the office. This could cause a delay in the response to your time-sensitive communication.

Electronic Communications

Dignity Health Medical Group has implemented an Online Patient Center.

Medical Questions

Please call the office directly to discuss any concerns about your medical condition or if you have questions about your medications or laboratory results. If your call is of an urgent nature, please call the main number and inform the staff that you need urgent assistance. REMEMBER, for a true medical emergency do not wait for a return call from the office. Instead, call 9-1-1 to obtain immediate access to your local emergency medical service.

Appointment Reminder

You will receive an automated telephone call to remind you of your appointments. Please listen to the message and select one of the following message options:

  • Please press 1 to confirm your appointment.
  • Please press 2 to repeat this message.
  • Please press 3 to cancel or reschedule your appointment.
  • Please press 4 to hear directions to our office.

If you do not wish to receive an appointment reminder, please contact the front office staff.

Cancellation of Scheduled Appointments

Should you need to cancel or reschedule an appointment, we kindly ask that you notify us as soon as possible and no later than 24 hours prior to the appointment so we can reschedule you in a timely manner and offer the open slot to another patient. If you are late for your appointment, you may have to be rescheduled. Multiple cancellations or failure to show will impact our ability to care for you.

Pharmacy Refills

For refills on medications prescribed by a doctor from this office only, please ask your pharmacy to fax a refill request to our office directly. It is important that you do not run out of your prescribed medications. Please plan ahead for refills and allow three business days for faxed refill requests to be processed and returned to the pharmacy. Keep in mind that prescriptions for certain controlled substances require a hard copy prescription that cannot be called in or faxed. It is the policy of our doctors not to refill controlled substance prescriptions for our practice partners; therefore, you must obtain these prescriptions from your specific physician.

Test Ordering and Results

Your doctor may order diagnostic tests as part of your evaluation and care. Most insurance companies require prior authorization and approval before your test can be scheduled. Your doctor will write orders for these tests and the staff in our referrals and authorization department will obtain proper authorization from your insurance company before the test can be scheduled. Our staff will also assist in scheduling this test for you. If you have questions about upcoming test scheduling, you will be directed to the appropriate referrals and authorization staff member handling your case.