Responding to COVID-19



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Schedule A Virtual Visit With Our Doctors: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as a cough or difficulty breathing, set up a virtual visit, on demand and available 24/7.

 

Updated March 30, 2020

We want to assure the community that Dominican Hospital is closely monitoring all developments with COVID-19 and we are prepared to identify, isolate, and treat any potential patient who seeks care at our facility. We are in contact with local and state health officials as well as the Centers for Disease Control and Prevention (CDC) and our staff is following the latest guidance from these public health agencies. Dominican Hospital has the supplies and equipment needed to effectively manage the care of any suspected or confirmed COVID-19 patients and we are continuously assessing the volume of supplies at our hospital. The safety of our visitors, patients, employees, and physicians remains our highest priority.

Here are some important steps we’ve taken to reduce the spread of COVID-19 in our community:

Visitors

Effective March 16, 2020, visitors will not be permitted at Dominican Hospital. In our Birth Center, one labor and delivery partner will be permitted. To reach a patient at Dominican, please call 855.489.4580. Patients are encouraged to take advantage of the hospital’s free Wi-Fi and use personal devices to stay in touch with family and friends during this time. We apologize for any inconvenience.

Entrances

Anyone seeking care at Dominican must enter through the main lobby or the Emergency Department. All other entrances are closed.

Virtual Care

We’re offering free virtual care visits from the convenience and safety of your own home for anyone exhibiting mild COVID-19 symptoms such as low-grade fever, cough, or respiratory problems. Visit dignityhealth.org/COVID19-virtual-care and enter code COVID19 when requesting care. If your symptoms are severe such as high fever, shortness of breath or difficulty breathing, call 911, or visit your nearest ER.

Tents

We have set up tents outside our Emergency Department to serve as an extension of our ER waiting room. All patients with respiratory and/or flu-like symptoms will now be triaged and screened for COVID-19 in these tents, rather than inside the Emergency Department.

Surgery Changes

Non-emergency surgeries are cancelled until further notice. Your physician will contact you to reschedule your procedure. Please call your physician’s office with any questions.

Outpatient Lab Changes

The location and hours of the outpatient lab have changed until further notice. The lab is now located in the Katz Cancer Resource Center (first floor of the Solari Cancer Center at 3150 Mission Drive) and will be open 8:30 a.m. to 4 p.m., Monday through Friday.

Katz Cancer Resource Center

The Katz Cancer Resource Center is closed until further notice. However, our staff—including nurses, social worker, and dietician—will be available Monday through Friday, 8:30 a.m.–4 p.m. for telephone consultations. Please call 831.462.7770 for any resources or support needs. 

Events, Classes and Support Groups

All PEP classes are cancelled until further notice. Patients will be notified when these programs resume.

The hospital’s Annual Women’s Health and Lifestyle Expo at the Cocoanut Grove has been cancelled.

Cafeteria

The Cafeteria is closed.

Gift Shop

Our Gift Shop is closed. 

Protecting Patient Privacy

Please remember that photos and video of any kind are strictly prohibited in patient care areas. 

Supplies and Equipment Donations

Dominican Hospital is responding to COVID-19 and protecting our patients, staff and community. We are incredibly grateful for the outpouring of support we’ve received from the community. Many have expressed a desire to donate items to help our efforts to prevent the spread of COVID-19 and care for patients. We appreciate your generosity and spirit of giving.

If you wish to make a donation of supplies or equipment, please note that we can only accepting the items listed below at this time. Our safety and infection control experts will review and inspect the items before they can be used. We are unable to accept items that have been opened or items that are homemade.

Items we can accept:

  • Masks (N95, surgical masks)
  • Gowns/protective wear (surgical/hospital type)
  • Disinfectant wipes
  • Hand sanitizer

Items we cannot accept (please contact the Dominican Hospital Foundation at 831.462.7712 about these types of donations):

  • Food donations
  • Items that have been opened or used
  • Homemade items

How to drop off a donation: Donation bins are located near the main hospital entrance at 1555 Soquel Ave., Santa Cruz, CA. Donation hours are Monday through Friday, 8 a.m. to 5 p.m. If you have any questions, please call the Dominican Hospital Foundation at 831.462.7712.


We apologize for any inconvenience these changes may cause. Thank you for your support and understanding as we work to ensure the health and safety of our patients and community. Please contact us through our online form with any questions. 

Additional Resources

The Santa Cruz County Department of Health, in partnership with United Way of Santa Cruz County, has dedicated the county’s 2-1-1 information line for COVID-19 inquiries 24/7. You may also text COVID19 to 211-211 for helpful information. The following websites also offer up-to-date information about COVID-19:

Contact Information

Claire Henry
831.331.9056
[email protected]

 

 

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