“Humankindness is more than just our brand, it’s who we are,” said Bill Graham, hospital president. “I’m proud to work alongside caregivers who put patients’ needs first, and we’re honored to be recognized for our commitment to providing a positive experience for our patients.”
Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
This recognition is one of many Sequoia Hospital has received recently. Sequoia received a 5-star rating, the highest possible, for the quality of its care from the Centers for Medicare & Medicaid Services (CMS). Sequoia also recently received its fourth consecutive ‘A’ grade from Leapfrog Group for patient safety and quality care.