A Message to Partnership HealthPlan of California Members
Dignity Health and Partnership HealthPlan of California are currently negotiating in good faith to renew their contractual relationship. Dignity Health and Partnership have worked together for many years to provide health care services and a coordinated approach to care for Medi-Cal patients in our communities. Although we hope to reach agreement, in the absence of new agreements our current contracts are set to expire on January 31, 2020.
Dignity Health is a mission driven, nonprofit health system dedicated to providing high quality and affordable care to all people in the communities we serve. We have a deep commitment to serving Medi-Cal patients that spans generations, and we are the #1 provider of Medi-Cal services in California. All of our revenue is invested back into our health care services. Our agreements with health plans allow us to sustain the critical health services our patients depend on.
We realize how important continuity of access to health care providers is for our patients and our communities. Our top priority is to preserve access to critical health care services for those who need it. Below are answers to common questions patients may have.
Frequently Asked Questions
Right now, nothing is changing. Any Partnership HealthPlan of California Medi-Cal patient may continue to see their Dignity Health doctor or receive care at a Dignity Health location. Dignity Health remains committed to continuing negotiations with Partnership HealthPlan of California and it is our hope that we can conclude these negotiations prior to the termination date.
Right now, you do not need to change your doctor. We hope and expect to reach agreement with Partnership before the termination date. If we are not able to reach agreement some patients may need to change their doctors and more information will be provided at that time.
Health plans will continue to cover emergency care regardless of contract status. In an emergency, you should always visit the nearest hospital providing emergency services.
Partnership HealthPlan is responsible for managing the health care services for its members in Shasta, Siskiyou, and Yolo counties. Partnership contracts with health care providers in those counties to ensure there is an adequate network of providers to care for its members. Right now we are in the process of renewing those agreements.
We understand how important this is to the community and our patients. We are doing all we can to reach an agreement before the termination date. In the event we do not come to an agreement with Partnership by January 31, patients may be able to continue to see their doctor or continue a course of treatment under California’s Continuity of Care provisions. Certain medical conditions including acute services needing ongoing treatment, chronic conditions, services previously authorized, and maternity-related care may be eligible for continued care with Dignity Health providers. If patients have questions about continuity of care, we are asking that they contact Partnership at (800) 863-4155 to discuss their specific situation.
For more information about Continuity of Care or for other questions, Partnership members can contact Partnership directly at (800) 863-4155 Monday – Friday from 8:00 a.m. to 5:00 p.m. TTY users should call the California Relay Service at (800) 735-2929 or call 711. Partnership members may also reach out directly to their doctor’s office.