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Introducing My Portal by Dignity Health: Your health at your fingertips.

 

As part of our ongoing efforts to find efficient and convenient ways to empower our patients to be at the center of their health, we’re excited to share that some positive changes are on the horizon to help you better manage your health between visits more efficiently – all from one central place.

Important update

Starting February 14, 2024, existing My Care account holders will notice a few modifications to their web-based patient portal interface, including a new portal name (My Portal by Dignity Health) and a fresh new look. Starting February 28, 2024, navigation and functionality enhancements will enable you to conveniently access appointments and use the "Find a Doctor & Schedule" feature directly from the patient portal. To take advantage of these improvements, existing My Care mobile app users will need to download the My Portal by Dignity Health app from the Apple App Store or Google Play.

What’s changing?

My Portal by Dignity Health will soon become your centralized tool to help you better manage your health between visits. This enhanced experience was created with your needs in mind and to help you access and handle your health between appointments more easily.

  • Existing My Care web-based users: While the login process and your credentials will remain the same, you’ll experience more seamless navigation and improvements in design and functionality.
  • Existing My Care mobile app users: Download the My Portal by Dignity Health app from the Apple App Store or Google Play starting February 14, 2024, and log in using your existing login credentials to continue to access your health information.
  • Existing My Portal mobile app users: Your login credentials and access to your My Portal by Dignity Health app will remain unchanged. However, beginning February 14, 2024, you may need to update your app to access the most recent version to enjoy enhanced navigation, functionality, design, and features.

What do I need to do today?

While no action is required at this time, we encourage you to explore the new features and learn more about the transition and how it may affect you. Take a moment to read through our Frequently Asked Questions (FAQs) section for valuable information about this transition and familiarize yourself with the My Portal by Dignity Health features.

For more information, please read through the frequently asked questions listed below.

My Portal by Dignity Health is replacing My Care

In simple terms, My Portal by Dignity Health is replacing My Care to serve you better. The enhanced My Portal by Dignity Health is part of our commitment to helping you better manage your health between visits, track appointments, and stay on top of preventive and screening services.

My Portal by Dignity Health is replacing My Care, effective February 14, 2024.

My Care web-based users:

  • Starting February 14, 2024, existing My Care account holders will notice a few modifications to their web-based patient portal interface, including a new name (My Portal by Dignity Health) and a fresh new look. Starting February 28, 2024, navigation and functionality enhancements will enable you to conveniently access appointments and use the “Find a Doctor” feature directly from the patient portal.

My Care mobile app users: 

  • My Portal by Dignity Health will replace My Care, effective February 14, 2024, and become your go-to health management tool. The My Care mobile app will be officially retired as of April 16, 2024. After this date, My Care users won’t be able to get into the My Care mobile app.

My Care mobile app users:

  • Download the My Portal by Dignity Health app starting February 14, 2024, from the Apple Store or Google Play and log in using your existing username and password. After April 16, 2024, My Care users trying to log into the mobile app will see an alert on the app’s home screen informing them that the My Care app is no longer supported and all features are disabled. Users will then be directed to download the My Portal by Dignity Health app from the Apple Store or Google Play to continue to access their health information. My Care mobile app users will be unable to dismiss the alert message to enter the app.

My Care web-based users: 

  • While no action is required at this time, we encourage you to read this page and check back on February 14, 2024, for more updates. 

There will be no changes to your account access or data. Your My Care data will be migrated to My Portal by Dignity Health.

Glendale, Mark Twain, and Arizona General patient(s)

You will no longer use your My Care account to access your portal. If you are searching for information about historical visits or the care you received on or before May 31, 2021, please access your health records here. This link will be valid through December 31, 2024.

You will no longer use your My Care account to access your portal. If you are searching for information about historical visits or the care you received on or before July 23, 2019, please access your health records here. This link will be valid through December 31, 2024. 

You will no longer use your My Care account to access your portal. If you are searching for information about historical visits or the care you received on or before June 19, 2022, please access your health records here. This link will be valid through December 31, 2024.

Getting started with My Portal by Dignity Health

You do not need to create a new account if you’re a My Care or My Portal user. 

(Only new users need to enroll for portal access)

Setting up your account is the first step. To start the set-up process, look for a patient portal invitation sent to the email you provided to the hospital or clinic during your visit or after scheduling your appointment and follow the steps to set up your account. Talk to your doctor’s office front desk staff if you haven’t received a patient portal email invitation.

(For existing MyCare or My Portal users)

Simply log into the My Portal by Dignity Health mobile app or visit dignityhealth.org and click on “My Portal login” in the upper-right corner to log in using your existing credentials.

After logging into dignityhealth.org:

  • Click “Continue to My Portal” for instant access to your My Portal by Dignity Health dashboard.



OR

  • If you encounter the 'Welcome to your dashboard' page, select your care region, and click 'View' to access your records. Please follow the on-screen prompts if the 'View' option is not available.

About My Portal by Dignity Health

With My Portal by Dignity Health, you can easily:

  • Search for current providers. To view all your current providers, click on Appointments and, using the “filter” feature, narrow down your search by provider name or appointment type.
  • Book appointments with ease. In most cases, you can schedule and reschedule appointments within My Portal by Dignity Health by looking up “past” or “canceled” appointments.
  • Find and choose a new doctor. If you need to find a new doctor and schedule an appointment, you don’t have to leave the portal. Click “Find a Doctor and Schedule” and use the “filter” feature to find a doctor near you and schedule an appointment – all within My Portal by Dignity Health.
  • “Click to get directions” and “click to call.” You can call your doctor’s office with a single click and quickly navigate to your provider’s location using the maps app of your choice.
  • Add appointments to your calendar. Keeping track of your appointments is easier than ever. You can add upcoming appointments to your preferred calendar app with the click of a button. 
  • Search for “past” or “canceled” appointments. Unsure if you’re due for a checkup or a screening? Viewing “past” or “canceled” visits is easier than ever with our “filter” feature, which allows you to view precisely what you need in seconds.
  • View alerts and notifications. Notifications are displayed on the homepage of My Portal by Dignity Health. You’ll get alerts for new lab results and notifications if you have a pending patient portal invitation(s) for your dependents, with the added benefit of resending them to yourself instantly.

My Portal by Dignity Health was created with you in mind. With My Portal by Dignity Health, you can look forward to improvements in design, navigation and functionality – designed to make navigation more accessible and intuitive.

Our My Portal by Dignity Health platform is designed to maintain data integrity and a high level of confidentiality regarding patients' data.

The My Portal by Dignity Health web-based application is available on all current browser and OS versions and standard devices, such as desktops, tablets, and mobile phones. Beginning February 14, 2024, you will be able to download the My Portal by Dignity Health mobile application.

Troubleshooting

If you’re getting a “400 Bad Request” error, you may have selected the wrong geographic region (care site). Try selecting the geographic region (care site) based on where you received care. If the problem persists, call (844) 274-8497.

We constantly assess the usage and impact of our services to ensure we allocate resources effectively and prioritize functionalities that benefit most users. In light of low usage, we have removed the Care Team feature to focus on delivering the best experience. You can still view and search for current providers within My Portal by Dignity Health. Simply click on Appointments and, using the new “filter” option, narrow down your search by provider name or appointment type.

If you need to reset your password, you can conveniently do it within My Portal by Dignity Health. Simply click on the Forgot Password button and follow the instructions sent to your email or phone number to regain access to your account. 

If your account is not active or you need help adding an authorized representative, resending a pending or expired patient portal email invitation, or have other login problems, My Portal by Dignity Health offers technical support 24 hours a day, seven days a week by telephone, toll-free at (844) 274-8497.

Contact support

For more help and assistance please contact us at the number below.