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Dignity Health to Offer Real-time Consumer Payment Model to Patients in Partnership with OODA Health and Payors

San Francisco, CA – September 19, 2018 – Dignity Health, one of the nation’s largest health care systems, today announced that it will streamline payments between payors and providers to improve the patient experience through a strategic technology partnership with OODA Health.

The OODA Health digital platform will help address historic and technological barriers between payors and providers by enabling real-time claims payments. The instantaneous nature of this technology will alleviate the administrative back and forth that ties up physicians’ time and causes patients undue worries in their health care journey.

The patient experience doesn’t end when you leave the doctor’s office,” said Lloyd Dean, president and CEO of Dignity Health. “We believe OODA Health’s technology will help us better connect with our payor partners in the interest of better serving our patients. This digital collaboration will allow physicians to devote more time to care and help patients focus on their healing – without the stress of anticipating a confusing medical bill.”

The digital collaboration with payors such as Blue Cross Blue Shield of Arizona and Blue Shield of California will help Dignity Health improve patients’ access to high-quality care by reducing administrative costs. Immediately after the delivery of care, the payor will pay the provider for the medical claim in real-time to speed up claims adjudication so patients aren’t addressing medical bills long after the time of service. 

Dignity Health plans to pilot the OODA Health technology in hospitals in Arizona and California with the goal of integrating and scaling the technology across its network of 39 hospitals.

“Innovative providers like Dignity Health recognize the status quo in health care administration is unsustainable, and they are taking action so that patient billing is as turnkey as everyday consumer interactions,” said Seth Cohen, co-founder, president, and COO of OODA Health. “We are proud to work with Dignity Health to help their patients experience the ease of a simplified and automated claims processing model.”

Dignity Health’s Open Innovation Program incubates early stage companies or arms of large technology companies in order to test innovative new care methods and eventually scale them across the health care system.

OODA Health announced their $40.5 million Series A funding today.

About Dignity Health

Dignity Health, one of the nation’s largest health care systems, is a multi-state network of 10,000 physicians, more than 60,000 employees, 39 acute care hospitals and 400-plus care-centers including neighborhood hospitals, urgent care, surgery and imaging centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY17, Dignity Health provided $2.6 billion in charitable care and services. For more information, please visit our website at


Joann Wardrip
Dignity Health;
(415) 438-5543

Game-changing industry tech collaboration to address barriers between providers and payors

Publish date: 

Wednesday, September 19, 2018