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Dignity Health Medical Network in Santa Cruz

We are here to help keep you and your family healthy.

Quality care close to home

Dignity Health offers the largest physician network in Santa Cruz County, delivering access through Dignity Health Medical Group – Dominican, which is part of the broader Dignity Health Medical Network – Santa Cruz.

At Dignity Health Medical Network Santa Cruz, we are dedicated to providing daily excellence for all your health care needs. We believe an important part of that excellence is truly listening by helping to ensure that you understand your medical situation to make informed decisions. Whatever stage of life you’re in, we strive to help you make the most of it.


If you have any questions, please call Member Services at (831) 465-7800.

 

No Suprise Act

The No Surprises Act protects consumers who get coverage through their employer (including a federal, state, or local government), through the Health Insurance Marketplace®, or directly through an individual health plan.

Dignity Health Medical Network in Santa Cruz Provider Portals

Dignity Health Medical Network offerings in Santa Cruz

Televisit

Find us for your health care needs

Dignity Health Medical Network in Santa Cruz is here to help keep you and your family healthy. Call (831) 465-7800 for more information—Members should call 711. Our offices are open 8 a.m. to 5 p.m. on Monday through Friday, excluding holidays. If you’re calling after hours, please leave a voice mail message, and we will return your call the following business day.

Health care decision-making process defined

We believe in making quality medical decisions in a fair manner.

  • Utilization Management decision-making is based only on the appropriateness of care and service and the existence of coverage.

  • The organization does not specifically reward practitioners or other individuals for issuing denials of coverage.

  • Financial incentives for Utilization Management decision-makers do not encourage decisions that result in underutilization.

The criteria, guidelines, and benefits used to make utilization determinations are available upon request. Affirmative Statement about incentives, and previously stated documents are available upon request by calling (831) 465-7800 or faxing to (661) 716-9200.  If calling after hours, please leave a voice mail message.  We will return your call the next business day.

 

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Frequently asked questions

A primary care physician (PCP) is a doctor you select under your health insurance plan to be your personal physician. A PCP can be specialized in family practice, general practice, or pediatrics. The relationship you have with your PCP is very important because he/she is responsible for managing all aspects of your care. Your PCP is responsible for referring you to specialty physicians.

When you choose a primary care physician, you also choose his/her medical group. A medical group is formed when primary care physicians come together to contract with health plans and serve the community. These physicians have contracted with specialist physicians, hospitals, and other health care providers to form a network.

 

In case of an emergency situation, call 911 or go to the nearest emergency room.  If your situation is not emergent and your primary care physician’s office is open, call the physician’s office directly for advice. Otherwise, visit one of our contracted urgent care centers.

You may change your PCP by calling DHMN Customer Service at 716-7100 and/or calling the toll-free number listed on your health plan ID card.

You may contact DHMN Customer Service at 716-7100 or contact your health plan. It is your responsibility to know your benefits.

It is extremely important that the information on your card be correct. If you note any errors, contact your health plan immediately to correct the information. Remember to make sure your physician has a copy of your ID card.

Get the care you need

We desire to get to know the whole person when providing care at Dignity Health Medical Network in Santa Cruz. Our physicians take a holistic and multidisciplinary approach to serve you.