Dignity Health in Santa Cruz
At Dignity Health Medical Network Santa Cruz, we are dedicated to providing daily excellence for all your health care needs. We believe an important part of that excellence is truly listening, helping to ensure that you understand your medical situation so that you can make informed decisions. Whatever stage of life you’re in, we strive to help you make the most of it.
If you have any questions, please call Member Services at (831) 465-7800.
Dignity Health Medical Network
We're a practice of primary care and specialty doctors in Santa Cruz County.
Contact Us
Find Us for Your Health Care Needs
Dignity Health Medical Network in Santa Cruz is here to help keep you and your family health. We're located at: TTY/TTD Members should call 711 Open 8 a.m. to 5 p.m., Monday through Friday, excluding holidays If calling after hours, please leave a voice mail message and we will return your call the following business day.
100 Enterprise Way, Suite C110
Scotts Valley, CA 95066
(831) 465-7800
(800) 414-5860
Health Care Decision Making Process Defined
DHMN-SC believes in making quality medical decisions in a fair manner. The criteria, guidelines and benefits used to make utilization determination are available upon request by calling (831) 465-7800 or (800) 414-5860, or faxing to (661) 716-9200. If calling after hours, please leave a voice mail message. We will return your call the next business day.
Frequently Asked Questions
What is a Primary Care Physician (PCP)?
A Primary Care Physician (PCP) is a doctor you select under your health insurance plan to be your personal physician. A PCP can be specialized in Family Practice, General Practice, Family Practice or Pediatrics. The relationship you have with your PCP is very important because he/she is responsible for managing all aspects of your care. Your PCP is responsible for referring you to specialty physicians.
What is a Medical Group?
When you choose a Primary Care Physician (PCP) you also choose his/her medical group. A medical group is formed when primary care physicians come together to contract with health plans and serve the community. These physicians have contracted with specialist physicians, hospitals and other health care providers to form a network.
What if I need care after hours?
In case of an urgent situation after office hours, Dignity Health offers access to hospital ERs as well as Urgent Care locations.
How do I know if my plan provides coverage for the care my primary care doctor prescribes?
You may contact Dignity Health or contact your health plan. It is your responsibility to know your benefits.
What if the information on my ID care is incorrect?
It is extremely important that the information on your card be correct. If you note any errors, contact your health plan immediately to correct the information. Remember to make sure your physician has a copy of your ID card.