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During your clinic visit, you will receive a personalized invitation to the portal. If you do not receive an invitation, please contact the Medical Records Department. Please note that there may be additional internet based services offered by your physician, outside of the portal.
Children under 12 years of age and dependent adults who have a Dignity Health doctor may create a My Portal account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.
The enrollment link expires 90 days from the day it is issued. If you are not able to find your invitation or it expired, you may request a new invitation from our staff. If you need technical help to locate the invitation, assistance enrolling, or navigating within My Portal (patient portal), please contact our Technical Support center at 877.621.8014; the staff are available 24 hours a day, seven days a week.
Questions regarding specific medical records should be directed to your facility’s Health Information Management (HIM) department. General clinical questions should be directed to your primary care provider’s office. Technical assistance is available 24 hours a day, seven days a week, 877.621.8014. Technical support staff can help locate the invitation, provide assistance enrolling, logging in and navigating within My Portal (Patient Portal); however they are unable to assist with clinical questions.
Some of the information in your My Portal (Patient Portal) account is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy. This can also be terminated at any time by calling the technical support center. In the future we hope to add additional functionality that allows you to add additional information related to your health to your My Portal (Patient Portal) account. If you do so, you'll have your information in a secure place that can be accessed anywhere you have Internet access.