Video Visit Resources
Learn more about video visits, how to connect to a video visit quickly and easily, and find help. If you still have questions or concerns, or cannot resolve an issue, please don’t hesitate to call us at (877) 321-0057.
Getting Ready for Your Video Visit
Using a Mobile Device to Connect to a Video Visit
We look forward to your next scheduled video visit with us and we want your experience to be the best it can possibly be. Here are a few tips to help you successfully connect with your doctor on your mobile device.
Using a Computer to Connect to a Video Visit
We look forward to your next scheduled video visit with us and we want your experience to be the best it can possibly be. Here are a few tips to help you successfully connect with your doctor on your computer.
Preparing for Your Video Visit
From writing down your medications to downloading zoom, this video covers a few simple things you can do to help get ready for your next video visit. We also demonstrate how to successfully take your vital signs (temperature, heart rate, blood pressure, and weight).
Video Visit Overview
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What is a Video Visit?
We are excited to offer scheduled video visits for our patients. Learn more about what a video visit is and how it can be a convenient option for you to see your doctor.
Why schedule a Video Visit?
From everyday appointments to pharmacy follow-up visits, here is a look at the most common health care visits that can be handled virtually.
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Video Visit FAQs
In this video we answer a few commonly asked questions, including what kind of appointments work well for a video visit and how the video technology we use is encrypted to ensure privacy.
How a Video Visit Works
In this video we demonstrate a video visit from start to finish.
Frequently Asked Questions
What is a video visit?
A video visit is an appointment with your provider using secure, live video. It’s similar to an in-person visit, except you don’t have to go to the clinic.
What is the cost of a video visit?
The cost is about the same as an in-person appointment.
Will there be a co-pay?
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.
What do I need for a video visit?
You must have an internet-enabled device—like a smartphone, tablet, or computer—with a camera and a speakerphone. Cellular data charges may apply if you are not using Wi-Fi. Check with your carrier if you have questions about your data plan.
How long does a visit last?
It should be about the same as an in-person visit.
Do I have to be in a specific location for a video visit?
It’s best to be in a private location with a strong internet connection.
Are there special tools/equipment I will need for my virtual appointment?
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful but are not required.
Do you record any video visits?
Video visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant to protect your privacy. Learn more at https://zoom.us/docs/doc/Zoom-hipaa.pdf.
If you have questions or concerns, or cannot resolve an issue, please don’t hesitate to call us at 877.321.0057