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Video Visit Resources

Learn more about video visits, how to connect to a video visit quickly and easily, and find help

Getting Ready for Your Video Visit

Video Visit Overview

Frequently Asked Questions

A video visit is an appointment with your provider using secure, live video. It’s similar to an in-person visit, except you don’t have to go to the clinic.

The cost is about the same as an in-person appointment.

It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.

You must have an internet-enabled device—like a smartphone, tablet, or computer—with a camera and a speakerphone. Cellular data charges may apply if you are not using Wi-Fi. Check with your carrier if you have questions about your data plan.

It should be about the same as an in-person visit.

It’s best to be in a private location with a strong internet connection.

Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful but are not required.

Video visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant to protect your privacy. Learn more at

If you have questions or concerns, or cannot resolve an issue, please don’t hesitate to call us at (877) 321-0057