Coronavirus (COVID-19) Update


Updated: March 18, 2020
The safety of our visitors, patients, employees, physicians, and local communities remains our highest priority and we are taking steps to limit the spread of the coronavirus (COVID-19) while continuing to provide care for those in need. We are closely monitoring all developments with COVID-19, and are in constant contact with the Centers for Disease Control and Prevention (CDC) and local health departments, continually adjusting our practices and implementing their recommendations as we learn more about this disease.

We will continue to update this webpage about hospital changes in response to the COVID-19 outbreak as more information becomes available, but we encourage you to please visit the CDC or the Arizona State Health Department for the latest general information on COVID-19.

Free Virtual Care visits for Mild COVID-19 Symptoms

Updated: March 24, 2020
Dignity Health is here for you during this challenging time of increased coronavirus cases. One of the best ways to protect yourself and your loved ones is to stay at home. To encourage this social distancing as well as continue to support your health and well-being, we’re offering free virtual care visits. If you or a family member have mild COVID-19 symptoms such as low-grade fever, cough, or difficulty breathing, you can speak with a healthcare provider on your phone or device for free. Here are your options for accessing a virtual visit:

Once you register, enter the code COVID19 (expires 6/30/2020) to waive the fees and proceed to your FREE visit.

Please note, we have been receiving a high volume of requests at this time. We apologize for longer than usual wait times. 

Visitor Restriction Update

Updated: April 20, 2020
To limit the spread of COVID-19 and other infectious diseases affecting our community, Dignity Health facilities in Arizona have implemented stringent visitor restrictions. No visitors will be allowed at this time.

For the most up-to-date information about visitation policies at our hospitals and any possible exceptions, please visit https://www.dignityhealth.org/dhazvisitors

Changes to Entrances, Exits and Facility Hours

Updated: April 30, 2020
Generally, access will only be available through the hospitals’ main entrances or emergency departments (for emergency patients only).

Dignity Health Urgent Care Centers (East Valley)
Hours of operation at Dignity Health’s urgent care centers in Gilbert, Queen Creek, and Ahwatukee will change on Monday, May 4. The new, temporary hours of operation will be 9 a.m. to 8 p.m., seven days a week. The Dignity Health Urgent Care in Maricopa will not be changing its hours, and will continue to operate from 10 a.m. to 8 p.m., daily. Patient needs and volumes will continue to be monitored to help determine when to return to normal hours of operation.

Reinstatement of Elective Surgeries

Updated: April 30, 2020
Dignity Health hospitals in Arizona received approval from the Arizona Department of Health Services (ADHS) to reinstate elective surgeries. Our hospitals will begin these surgeries in a phased approach on Friday, May 1.

Consistent with Governor Ducey’s executive order, we will prioritize elective, non-essential surgeries based upon the urgency of the case and will follow the Centers for Medicaid and Medicare Services (CMS) Adult Elective Surgery and Procedures Recommendations.

We have taken significant steps to ensure the safety of our patients and staff as we begin to resume more conventional services. We have the necessary personal protective equipment (PPE), hospital capacity and staffing levels to begin resuming elective cases. Consistent with the Governor’s order, designated elective surgery and procedure patients will be tested prior to their surgery and on-site testing for at-risk staff members will proceed. Our COVID-19 cohorted units will remain in place in order to separate confirmed and suspected COVID-19 patients from all non-COVID-19 patients. Visitor restrictions, daily temperature screenings, and universal masking policies will also remain in place, and enhanced cleaning and disinfection processes will continue.

Serving our communities is our calling, and we believe that safely resuming these elective surgeries is one of the best ways we can help our communities heal. We look forward to doing what our mission calls us to do each day and will continue to provide the compassionate and expert care that our patients and our communities depend on.

Changes for Scheduled Procedures and Diagnostics

Updated: March 17, 2020
Physicians who practice at Dignity Health hospitals in Arizona have adopted new guidelines regarding scheduled procedures and diagnostics. To learn more about existing appointments, please contact your physician directly. Our clinical teams are prepared to conduct procedures and diagnostics as necessary with appropriate COVID-19 precautions.

Cancellations and Changes: Classes, Support Groups, and Hospital Tours 

Updated: April 29, 2020
Most classes, support groups, hospital tours and other events hosted by Dignity Health facilities in Arizona are cancelled at this time. Please utilize the contact information associated with your event if you have any questions or concerns. A few exceptions, including online sessions, can be found below or at dignityhealth.org/azce.

Center for Diabetes
The Center for Diabetes Management classes and individual appointments are cancelled at this time. However, the center staff members is available for support. Please call 480.728.3535 for more information.

Healthier Living Workshops
Updated: March 18, 2020
All Healthier Living Workshops at all locations are cancelled until further notice. Please utilize the contact information associated with your workshop if you have any questions or concerns.

Maternity Support Groups

Breastfeeding
Chandler Regional and Mercy Gilbert Medical Centers Breastfeeding Support Groups are now held online and are facilitated by board certified lactation consultants who provide support to breastfeeding moms during their baby’s first year of life. Moms have the opportunity to meet other breastfeeding moms and share feeding challenges.

Meeting Days and Times:
Thursdays, 11:00 am – 12:30 p.m.
Fridays, 11:30 am – 1:00 p.m.

Pregnancy & Postpartum
Pregnant women and new mothers who are experiencing depression and adjustment challenges—the number one complication of childbirth—can join us online to learn about different coping mechanisms and how to ask for help in a safe and non-judgmental environment.

Meeting Days and Times:
Wednesdays from 1:00 to 2:30 p.m.

Let's Talk
Join our online therapy group designed to assist mothers and mothers-to-be needing mental and emotional support during pregnancy and postpartum.

Registration is required for this group. For more information on any of the above support groups or to register for Let’s Talk, please contact Gia Snooks at (480) 728-3396 or email [email protected].

Maternity Tours
Take a virtual tour of our family birth centers. We are excited to show you around.

East Valley Women’s Heart Health Support Group

On the second Wednesday of each month from 6:00 to 7:00 p.m., women who have heart disease or are at risk of heart disease can come together in an online setting. Participants can form special bonds by freely sharing stories of hope and survival, meet other women living with heart disease, and have questions answered by key clinicians. The support group focuses on healthy lifestyle changes to support heart health and reduce risk factors.

Please call us at 480.728.5414 for more information, or email [email protected] to obtain a web link for the monthly meeting.

Yoga of the Heart

Women at risk for or suffering from heart disease can benefit from learning stress management and body awareness. These 45-minute online sessions for the mind, body and heart will explore the practices of chair yoga, yoga nidra, mediation and pranayama.

To register or for more information, please email [email protected].

We hope to resume normal activities as soon as possible. 

Dignity Health hospitals in Arizona are dedicated to a culture of humankindness, and we believe keeping you safe and healthy is the best way to demonstrate that commitment.

Share Your Support

Updated: April 10, 2020
Dignity Health hospitals in Arizona are currently accepting community donations through our hospital foundations in response to the COVID-19 pandemic. If you wish to make a contribution, please use the contact information listed below and refrain from bringing items into our hospitals or patient care settings. Thank you for your overwhelming support and generosity.

Dignity Health Foundation – East Valley
https://www.supportdignityhealtheastvalley.org/emergency-response-fund-donation
Contact us: 480.728.3931 | [email protected].

St. Joseph’s Foundation
https://www.supportstjosephs.org/emergencyfund
Contact us: 602.406.1038