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2013 Avatar Awards


Six Dignity Health Medical Foundation Medical Groups Receive Avatar Patient Experience Awards

SACRAMENTO, CA, June 25, 2014 – Dignity Health Medical Foundation today announced six medical groups in the Dignity Health Medical Foundation family were recognized for providing exceptional patient care by Avatar Solutions, a leading provider of patient experience surveys. Avatar Solutions’ annual patient experience awards are based on organizational performance in patient surveys and honor significant accomplishments in patient satisfaction as well as innovation in health care settings.

“We are honored to receive these awards because they reflect direct patient feedback,” said Joseph Jasser, MD, President & CEO at Dignity Health Medical Foundation. “We are committed to delivering excellent and compassionate care every day and this recognition is testament to that dedication.”

Highlighting their consistent dedication to providing a high-quality patient experience, six Dignity Health Medical Foundation care centers are being awarded the following honors:

  • Exceeding Patient Expectations: Awarded to facilities whose patients indicate their expectations for their care experience were surpassed.

Dignity Health Medical Foundation recipients include:

  • Five Star Service – Loyalty and Endorsement: Awarded to facilities that scored the highest on Avatar loyalty and endorsement metrics (patients would return to the facility without hesitation if care is needed and recommend the facility without hesitation).

    Dignity Health Medical Foundation recipients include:

  • Dignity Health Medical Group – Merced

Both Mercy Imaging Centers and Dignity Health Medical Group – Ventura County are repeat Avatar patient experience award winners.  Mercy Imaging Centers received “Exceeding Expectations” in 2008, 2009, 2010, 2011 and 2012. Dignity Health Medical Group – Ventura County received “Exceeding Expectations” in 2012.

“Avatar award winners show dedication to providing the excellent care experience that patients deserve,” said Lynn Ehrmantraut, Senior Vice President of Performance Improvement at Avatar Solutions. “The awards indicate these organizations are listening and responding to patient feedback and committing to provide the best experience for each individual patient.”

Dignity Health Medical Foundation provides ambulatory services in a variety of areas including primary care, specialty care in 60 different medical and surgical specialties, diagnostic imaging, vision care, occupational health, urgent care and behavioral health, including psychiatry and counseling.

About Dignity Health Medical Foundation

Dignity Health Medical Foundation, established in 1993, is a not-for-profit organization providing ambulatory services in a variety of areas including primary care, specialty care in 60 different medical and surgical specialties, diagnostic imaging, vision care, occupational health, urgent care and behavioral health, including psychiatry and counseling.  Dignity Health Medical Foundation supports 13 medical groups and imaging centers in Northern, Central and Southern California, with 642 physicians.

About Avatar Solutions

Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.) is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar provides Patient Satisfaction Surveys, Employee Surveys and Physician Surveys to over 500 hospitals and 13,000 clinicians nationwide. Avatar is the American Hospital Association’s exclusively-endorsed provider for Employee / Exit Surveys and Physician Engagement / Opinion Surveys to their 5,000 hospitals and healthcare systems. Avatar works with some of the most well-known organizations in the nation, allowing our clients to benchmark against the best. For more information, please visit Avatar Solutions.