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Independence Medical Group

IMG / Dignity Health Medical Network in Kern and Tulare counties is here to help keep you and your family healthy.

At Independence Medical Group / Dignity Health Medical Network Central California (IMG / DHMN), we are dedicated to providing daily excellence for all your health care needs. We believe an important part of that excellence is truly listening, helping to ensure that you understand your medical situation so that you can make informed decisions. Whatever stage of life you’re in, we strive to help you make the most of it.

Questions? Please call the following numbers for Customer Service.

Commercial & Medicare: (800) 414-5860
Medi-Cal: (800) 918-7302

Find us for your health care needs

IMG / Dignity Health Medical Network in Kern and Tulare counties is here to help keep you and your family healthy.

Please call our toll free numbers for more information:
(800) 918-7302 for Medi-Cal
(800) 414-5860 for Commercial & Medicare

TTY/TTD Members should call 711

We're located at 4550 California Avenue, Suite 100, in Bakersfield.

Open 8 a.m. to 5 p.m., Monday through Friday, excluding holidays

If calling after hours, please leave a voice mail message and we will return your call the following business day.

Health care decision-making process defined

IMG / DHMN believes in making quality medical decisions in a fair manner.

  • Utilization Management decision making is based only on appropriateness of care and service and existence of coverage
  • The organization does not specifically reward practitioners or other individuals for issuing denials of coverage
  • Financial incentives for Utilization Management decision makers do not encourage decisions that result in underutilization.

The criteria, guidelines and benefits used to make utilization determination are available upon request by calling: 
(800) 414-5860 for Commercial & Medicare
(800) 918-7302 for Medi-Cal

Fax to: (661) 716-9200

If calling after hours, please leave a voice mail message.  We will return your call the next business day.

Frequently asked questions

A Primary Care Physician (PCP) is a doctor you select under your health insurance plan to be your personal physician. A PCP can be specialized in Family Practice, General Practice, Family Practice or Pediatrics. The relationship you have with your PCP is very important because he/she is responsible for managing all aspects of your care. Your PCP is responsible for referring you to specialty physicians.

When you choose a Primary Care Physician (PCP) you also choose his/her medical group. A medical group is formed when primary care physicians come together to contract with health plans and serve the community. These physicians have contracted with specialist physicians, hospitals and other health care providers to form a network.

In case of an urgent situation after office hours, Dignity Health offers access to hospital ERs as well as Urgent Care locations.

You may contact Dignity Health or contact your health plan. It is your responsibility to know your benefits.

It is extremely important that the information on your card be correct. If you note any errors, contact your health plan immediately to correct the information. Remember to make sure your physician has a copy of your ID card.