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Bruce Bethancourt, MD, FACP, is the Chief Medical Officer Dignity Health Medical Group. The CMO is responsible for the strategic leadership of medical operations; quality of care and service management; financial oversight; and promoting physician leadership and accountability, as well as a positive physician culture.Dr. Bruce Bethancourt served St. Vincent Medical Group as the key executive leader and champion for clinical effectiveness, quality and patient safety (2012 – 2014). Additionally, he played a key strategic role as part of the leadership team to provide medical leadership and accountability in clinical outcomes and performance, patient satisfaction, administrative/fiscal operations and strategic planning. Successes at SVHMG include development of the Transitions of Care Clinic, Remote Care Monitoring, Physician Leadership Cohort, Annual Primary Care Symposium and the SVH Clinical Excellence Committee.Dr. Bruce Bethancourt served in progressive roles as medical director, regional medical director and founding chief medical officer of Banner Medical Group, a multispecialty physician group of over 650 physicians, nurse practitioners and physician assistants (2007 – 2012). As chief medical officer, he had key responsibility for the development, implementation, measurement and improvement of all quality initiatives of Banner Medical Group.In addition to the leadership role at Banner Medical Group, he continued his practice of internal medicine at the Banner Phoenix Internal Medicine. His many community involvement commitments included past president of the Arizona Medical Association, Adjuvant Clinical Assistant Professor of Medicine, Midwestern Osteopathic School and Senior Clinical Lecturer at the University of Arizona. He has served on the inaugural AzHeC Board of Directors, Chair of Arizonans ’ for Access to Health Care, Chair of Arizonans Participating in Patient Safety Initiative (APIPS) and Chair of Phoenix HealthCare Value Measurement Initiative (PHVMI). Dr. Bethancourt received his medical degree, with honors, from the University of Arizona, College of Medicine- Tucson and completed his residency at the University of Arizona, AZ Health Sciences Center, where he also served as chief medical resident.
James Spivey, MD, is the President of the Dignity Health Medical Group in Arizona. He is responsible for the executive and strategic leadership to drive superior clinical outcomes, patient experience and value-based care. He will integrate and coordinate care across clinical continuum and physician integration models throughout the Arizona service area. Previously Dr. Spivey was the Robert Craig Chair of Internal Medicine for Dignity Health Medical Group overseeing the entire Internal Medicine department, he is an Internist, Gastroenterologist, and Hepatologist, and provides services to our patients as a practicing physician within the DHMG Center for Liver Disease and Transplantation. Dr. Spivey’s expertise includes acute and chronic liver diseases, hepatobiliary malignancy and liver transplantation, and he is board certified in Internal Medicine, Gastroenterology and Transplant Hepatology. He is currently a member of the American Association for the study of Liver Disease, the American Gastroenterology Association and the American Transplant Society.Dr. Spivey received his medical degree from Tulane University. He completed his residency in Internal Medicine at Wake Forest Baptist Hospital in Winston-Salem, North Carolina, as well as one fellowship in Hepatology at the University of Miami, and one fellowship in gastroenterology at the Mayo Clinic in Rochester, MN.
Tammy Airola, RN, BSN, MHA - as Director of Ambulatory Care Services, has over 30 years of industry experience leading practice operations, strategic planning, business practice development, and value based delivery care. A professional with experience and expertise in project management and process improvement strategies. Tammy’s primary focus at Dignity Health Medical Group is partnering with physician leaders to obtain high functioning clinic operations within our academic and community practices. With the physician and management team, her primary goal is creating a patient centered medical home or team based care environment within our primary care clinics. She is committed to support the Dignity Health culture of Human Kindness while cultivating an environment of efficiency utilizing the patient experience as the focus. Tammy understands successful practice management requires expertise and effective communication strategies, along with the ability to seek innovative and creative solutions. As a nurse, Tammy believes health is primary to happiness and continues to feel privileged to serve in her capacity within healthcare.
Holly Downs, BS, is the Director of Operations for all acute care service lines within Dignity Health Medical Group. With over twenty years of experience in healthcare, Holly has held positions in all aspects of patient care, giving her a well-rounded knowledge of operations that she has brought to our team. Prior to accepting a position with Dignity Health, Holly spent time immersed in operations at the Vancouver Clinic in Washington State and worked as the Director of Operations at the Oregon Clinic in Portland over plastic surgery, thoracic surgery, otolaryngology, general surgery, and neurosurgery. Holly’s current oversight extends to our surgical specialties, plastic surgery, hospitalist, radiology, critical care, and orthopedic surgery teams of providers and staff. Since joining our team in 2018, Holly has utilized her vast experience in healthcare—in collaboration with our acute care physicians—to continuously elevate the patient experience. Holly’s role includes strategic planning, process enhancement, and financial stewardship, in order to achieve strategic and operational goals at DHMG – Arizona.
Jolene Pomeroy, RT CSSBB, MBA focuses primarily on optimizing care referrals, obtaining authorizations and ensuring eligibility verification, enhancing the ease of scheduling appointments, and supporting the various communication channels both telephone and digitally-based. She utilizes her 15+ years of educational and industry experience in healthcare operations management, process improvement as a Six Sigma Black Belt, and robust transformational care project management to continuously improve a patient’s ability to access care. Jolene recognizes that to support the delivery of world class patient care, it requires implementing bold, fresh ideas that includes optimizing technology and resources. She is grateful to be part of a medical group who strives to achieve quality excellence and keeping patients safe while providing them a supporting hand to help connect them to their next level of care needs.
Heather, PsyD, MC, RN, CCM is the Director of Nursing and Quality Assurance for Dignity Health Medical Group in Arizona. She is a passionate administrator who focuses on delivering high quality, cost effective patient care. During her undergrad, Heather worked as a night-shift certified nursing assistant on a busy surgical orthopedic unit. She then worked as a social worker for medically fragile infants and children with Child Protective Services and Gilbert Public Schools. Heather returned to healthcare with a joint venture partner of ours, where she was for 12 years. Heather is a Registered Nurse with Bachelor’s Degrees in Nursing and Sociology, holds a Master’s degree in Community Counseling and Social Work, a Doctorate in Psychology in a Healthcare Setting, and is currently completing her dissertation for her second Doctorate, this one in Business Administration in Healthcare Setting.
Michael Buza, MHA is from Chicago, IL, and received his Master of Healthcare Administration from Seton Hall University and his Bachelor of Science in Finance from Ball State University. Mr. Buza has 25 years of finance, operations, risk management, revenue cycle and relationship management experience, and has experience in financial roles at companies including GE Capital, Merrill Lynch, Bank of America, Comerica Bank, Fox Valley Women & Children’s Health Partners, as well as Valley Health System. Mr. Buza’s extensive experience during the course of his career has prepared him to serve as the Chief Financial Officer of Dignity Health Medical Group in Arizona. Prior to his current role, Mr. Buza held positions as the Director of Finance for Valley Health Medical Group—an IDS practice group—and Valley Regional Enterprises—an IDS Urgent Care and Transportation group in Northern Virginia—as well as the Senior Vice President of Fox Valley Women & Children’s Health Partners in the western suburbs of Chicago, Illinois. In his spare time, Mr. Buza—a former youth coach—enjoys spending time with his family, watching golf and other sports, creating custom sports art from reclaimed wood, and fueling his passion for health and fitness in the gym.
Lee Forth CPA, CGMA is the Director of Finance for Dignity Health Medical Group. With over thirty years of experience in finance and accounting, Lee oversees financial decision-making and serves as a financial and strategic thought partner to the executive administrative teams at DHMG. Lee focuses on ensuring the realization of quality and economical health care services at DHMG, while maintaining fiscal responsibility, and modeling a service-oriented culture focused largely on the patient experience. Prior to accepting a position as the Director of Finance at DHMG, Lee served as the Chief Financial Officer for Banner Medical Group in Phoenix, Arizona—West, the Chief Financial Officer for Osler Medical in Melbourne, FL, and the Director of Finance and Accounting at Florida Hospital Ormond Memorial in Ormond Beach, FL, in addition to other roles. Lee serves as an integral member of our administrative and finance teams, utilizing his diverse and extensive experience to elevate our overall performance at Dignity Health Medical Group – Arizona.
Robin Swenk as Director, Revenue Cycle has over 30 years of industry experience leading practice operations, managed care contracting, client management, and revenue cycle operations. She has a wealth of healthcare knowledge with deep expertise in driving accounts receivable management performance. Robin’s primary focus at Dignity Health Medical Group is on business office operations, process flow improvement, and system configuration. She’s steadfastly committed to cultivating an environment of efficiency at Dignity Health, where talented individuals can thrive and contribute. She understands successful revenue cycle management requires expertise and communication from top to bottom, along with a constant readiness to adapt to changes in the healthcare industry. Robin believes ALL people deserve the opportunity for a healthy, happy life and loves working in an industry that helps make that a reality.
Our structure of being physician led and professionally managed is what truly provides us with the ability to provide exceptional care. In addition to providing excellent care to our patients, our physician leaders are heavily involved in teaching and research endeavors, making significant contributions in molding the future of medicine. Learn more about our academic chairs below.
Andrew Rubenstein, MD, is the Department Chair and a Faculty Physician with Dignity Health Medical Group Women’s Health Clinic. With 26-years of experience as an OBGYN provider, Dr. Rubenstein is focused on safety, quality and equality within the continuum of care. He is a graduate of Emory University with a Bachelor of Science and earned his Doctor of Medicine from Hahnemann University School of Medicine. He did an Internship and Residency in the Department of Obstetrics, Gynecology & Reproductive Sciences at The Mount Sinai Medical Center in New York City, New York. Dr. Rubenstein is certified by the American Board of Obstetrics & Gynecology, General Obstetrics & Gynecology. He is on the board for Hackensack University Medical Center Foundation, Partnership for Maternal and Child Health of Northern New Jersey and Maternal and Child Health of Northern New Jersey Secretary – Board of Trustees. He held many academic appointments such as assistant clinical professor at Hackensack Meridian Health School of Medicine at Seton Hall Department of Obstetrics & Gynecology and clinical professor at Rutgers New Jersey Medical School Department of Obstetrics, Gynecology & Women’s Health. Dr. Rubenstein held hospital positions such as Attending Physician at The Valley Hospital, Ridgewood, NJ and Sr. Attending Physician at Hackensack University Medical Center in Hackensack, New Jersey. Dr. Rubenstein has been honored as a Top Doctor for six years and has been awarded for his distinguished performance in Internal Medicine, OB/GYN, Surgery and Laparoscopist. He has lectured and published articles on the topic of blood loss in various delivery methods, genetics, and post-partum. His research interests include Post-Partum Hemorrhage/Quantified Blood Loss, Patient Safety and Quality Maternity, and Modified Early Obstetrical Warning Systems. Dr. Rubenstein’s care philosophy is a humanistic approach. “Treating patients through evidence-based care, with quality measures and humankindness; that is my specialty.”
Paul R. Steinberg, MD, MSW, FAAFP, is a family medicine physician at Dignity Health Medical Group Paradise Valley Primary Care and Women’s Health in Paradise Valley and St. Joseph’s Family Medicine on the campus of St. Joseph’s Hospital and Medical Center. He is board-certified by the American Board of Family Medicine and Canadian College of Family Physicians and has practiced medicine in metropolitan Phoenix for over 20 years. His dedication and genuine passion for patient care has led to life-long patient relationships. Currently serving as Regional Medical Director for Dignity Health Medical Group, Dr. Steinberg has an extensive leadership history with St. Joseph’s Hospital and Medical Center having been there since 1995. These include serving as Academic Chair and Program Director for St. Joseph’s Family Medicine Residency Program from 1997 – 2012. During his career in academic medicine he trained hundreds of residents and medical students, many who are successful practitioners in Phoenix today. Dr. Steinberg is also an associate clinical professor in the Department of Family Medicine at The University of Arizona College of Medicine and Creighton Medical School. Dr. Steinberg has been recognized as a “Top Doc” in the Valley for several years by Phoenix Magazine. He is passionate about maintaining, enhancing, and rebuilding patient health. His interests and skills are in acute medical concerns, chronic disease management, and dermatologic and orthopedic procedures. He has actively practiced full-scope care from birth to seniors and has delivered well over 1,000 babies during his career.
Jason P. Caplan, MD, FAPA, FACLP is the Academic Chair of Psychiatry with Dignity Health Medical Group, at St. Joseph’s Hospital and Medical Center. Dr. Caplan is board certified by the American Board of Psychiatry and Neurology in Psychiatry and Consultation Liaison Psychiatry.Dr. Caplan’s expertise centers on the psychiatric care of the medically ill patient, particularly on the prevention and management of delirium. He has authored many journal articles and textbook chapters on various aspects of the practice of psychiatry in the medical hospital and serves on the editorial board of two major psychiatric journals. He is a member of the American Psychiatric Association, Association for Academic Psychiatry, Academy of Consultation Liaison Psychiatry, and the American Neuropsychiatric Association.Dr. Caplan received his medical degree from the Creighton University School of Medicine. He completed his residency in psychiatry at the Harvard Longwood Psychiatry Residency Training Program and fellowship in psychosomatic medicine/consultation psychiatry at the Massachusetts General Hospital.
Ronald Anthony Gagliano, Jr., MD, FASCRS, FACS, is the Academic Chair of Surgery with Dignity Health Medical Group. Dr. Gagliano also serves as the Chief Medical Officer at the University of Arizona Cancer Center at Dignity Health’s St. Joseph’s Hospital and Medical Center, and a colon and rectal surgeon at St. Joseph’s Hospital and Medical Center in Phoenix, AZ.Dr. Gagliano is board certified by the American Board of Colon and Rectal Surgery and the American Board of Surgery; his expertise includes the diagnosis and surgical treatment of diseases of the small intestine, colon, rectum and anus. He is a Fellow of the American Society of Colon and Rectal Surgeons and American College of Surgeons, and a delegate to the American Medical Association. Dr. Gagliano received his medical degree from Tulane University School of Medicine in New Orleans. He completed residencies in Surgery at Madigan Army Medical Center, and in colon and rectal surgery at the University of Minnesota. He has over 15 years experience as a surgical educator and is a former surgical residency program director. His passion is excellent and compassionate surgical care.
Lilia Parra-Roide, MD, FAAP is the Academic Chair of Pediatrics. Her expertise involves well and sick patient care, care of children with special health care needs, and asthma. She is a member of the American Academy of Pediatrics, Academic Pediatric Association, Arizona Asthma Coalition and the American Medical Association, and is board certified in Pediatrics. Dr. Parra-Roide received her medical degree from the Stanford University School of Medicine. She completed her internship and residency in Pediatrics at St. Joseph’s. She then completed additional training in Healthcare Research Design and Teaching.