Member Health and Service Questions
Member Services Department: (916) 379-2888
Release of Information Department: (916) 733-3332
To be connected with a Patient Advocate, please contact Member Services at 916.379.2888.
24-Hour Advice Nurse Service
Mercy Medical Group's toll-free advice nurse service is available to our patients 24 hours a day.
Call (877) 944-1058.The advice nurse can also contact the Mercy Medical Group on-call doctor.
Billing and Insurance Questions
Patient Financial Services Department (toll-free): (800) 576-5050
Utilization Management (8:30 a.m. to 4:30 p.m.): (916) 379-2885, (888) 858-8307
Mercy Medical Group Main Operator: (916) 733-3333
Quality Management Program, to request program description: (916) 733-5718
Webmaster: (916) 851-2690
For patients with hearing challenges, TDD/ TYY services are offered through California Relay
Services for the Deaf at 1.(800) 735-2929. You may also dial 711 for the relay.