All Pacific Central Coast Health Centers providers offer virtual visits as an option for high-quality health care service with patient’s own physician through a video call, instead of going into the health center. 

To set up an appointment call your physician’s office and ask them to schedule you for a virtual visit. 

Once you have the appointment scheduled,  your physician’s office will send you a zoom link to your email address. At the time of your appointment,  simply click on the link from your mobile device or your computer and wait in the virtual waiting room until your provider arrives.

Make sure the microphone and camera are on as indicated on the bottom of the screen.

If you don’t have internet access or prefer a telephone visit instead your physician’s office can arrange that.   

The benefits of Dignity Health virtual visit:

• Remote clinical support using communications technology.
• Remotely connecting patients with their own personal physician (primary care or specialist) or advanced practice provider.
• Providing clinical care when it may not be safe for the patient to travel to an office location.
• Compatibility with various devices and types of technology.
• Improved health outcomes with greater access to care.

What is a virtual visit?
A virtual visit is an appointment with your doctor using secure, live video. It's similar to an in-person visit, except you don't have to go to the clinic.

What is the cost of a virtual visit?
The cost is about the same as an in-person appointment.

Will there be a co-pay?
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.

What do I need to use a video visit?
You must have an Internet-enabled device-like a smartphone, tablet, or computer-with a camera and a speakerphone. Cellular data charges may apply if you are not using Wi-Fi. Check with your carrier if you have questions about your data plan.

How long does a visit last?
It should be about the same as an in-person visit.

Do I have to be in a specific location for a virtual visit?
It's best to be in a private location with a strong Internet connection.

Are there special tools/equipment I will need for my virtual appointment?
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.

Do you record any virtual visits?
virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant to protect your privacy. Learn more at https://zoom.us/docs/doc/Zoom-hipaa.pdf.

Where do I go for technical support?
Please contact your doctor's office for assistance.