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Hospitals that achieve accreditation and licensure are required to participate in formalized, comprehensive evaluations by on-site surveyors who assess compliance with health, quality and safety standards and regulations. These surveys are conducted regularly and involve participation from the entire hospital organization.
Dignity Health’s three hospitals in Bakersfield - Memorial Hospital, Mercy Hospital Downtown and Mercy Hospital Southwest - are fully accredited by the Joint Commission. Joint Commission accreditation means that a hospital voluntarily sought accreditation and met national health, quality and safety standards.
The Joint Commission conducts on-site surveys to review the hospital's medical and nursing care, physical condition, life safety program, special care units, pharmacy services, infection control practices and other areas that affect patient care.
Our hospitals are accredited by the Joint Commission (JC) and have been awarded its Gold Seal of Approval™. The Joint Commission serves to help ensure and monitor the quality outcomes and patient safety of patient care in hospitals, clinics and home care agencies. Our organization is committed to providing safe and quality care to all patients served.
If you feel the care provided has in any way compromised patient safety or failed to meet accepted quality of care standards, please do not hesitate to contact the Quality Improvement Department at any of our hospitals. We will endeavor to address your concerns as promptly as possible.
If after contacting us, you feel we still have not adequately addressed your concerns, please feel free to contact The Joint Commission by calling 800.994.6610 or writing to:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181