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Dignity Health Cancer Care Nurse Navigators Transition to Virtual Patient Care during Pandemic

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CENTRAL COAST, CA – October 8, 2020 – The Dignity Health Cancer Care oncology nurse navigators, Gloria Caine, RN, Carol Dichmann, RN, BNS, and Julie Neiggemann, RN, MSN, are playing an integral role in the care of patients undergoing cancer treatment during COVID-19. The pandemic has affected and altered how the cancer centers responds to patients by transitioning to a virtual platform for communication and support.

“When COVID-19 began, an initial challenge for us was how to connect with our patients. No one should face cancer alone, so we wanted to be there for them,” said Gloria Caine, RN, Oncology Nurse Navigator at French Hospital Medical Center’s Hearst Cancer Resource Center. 

While this pandemic has brought a sense of uncertainty, one thing remains constant—our nurse navigator’s dedication to serving the needs of cancer patients. 

“To most effectively connect with our patients, we implemented a virtual platform for support groups and customized consultations. We want care to remain seamless, as this is integral to the overall healing and care of the patient, says Julie Neiggemann, RN, MSN, Oncology Nurse Navigator, Mission Hope Cancer Center.”

Dignity Health hospitals are the only on the Central Coast that offer the Nurse Navigator program. When a patient receives a breast cancer diagnosis, it is vital to coordinate all care aspects quickly. Our highly-skilled navigator guides patients and their families through a cancer journey, serving as an essential source of information and support. Our highly skilled nurse navigators are available at no cost to our patients and can: 

  • Help patients understand a cancer diagnosis and treatment options 
  • Coordinate communication between patients and their health care team 
  • Inform patients and their families about financial counseling, clinical trials, genetic counseling, and other resources 
  • Help patients and their families connect with our many programs as well as community services 

To reach a nurse navigator at each of our locations, call:

Hearst Cancer Resource Center, Gloria Caine – (805) 542-6234
Mission Hope Cancer Center, Arroyo Grande, Carol Dichmann – (805) 474-5302
Mission Hope Cancer Center, Julie Neiggemann – (805) 346-6234

For more information about Dignity Health Cancer Care and the nurse navigator program, click here.    

[Photos: Nurse Navigators Carol Dichmann, RN, Julie Neiggemann, RN, MSN, Gloria Caine, RN, BNS]     


About Dignity Health Cancer Care  
Dignity Health Cancer Care is a collaborative partnership between Mission Hope Cancer Centers in Santa Maria and Arroyo Grande, SLO Oncology & Hematology Health Center in San Luis Obispo, Dignity Health Infusion Center of San Luis Obispo, and the Hearst Cancer Resource Center at French Hospital Medical Center, offering comprehensive cancer care services to Central Coast residents. As a cohesive oncology treatment program, Dignity Health Cancer Care features innovative technological advancements and compassionate health care professionals from the nation’s top medical training programs. The culmination of these centers provides a personalized, multidisciplinary approach to oncology treatment, clinical trials, pediatric oncology, infusion services, support programs and resources to promote healing. For more information, visit

About Dignity Health Central Coast 
Dignity Health Central Coast is comprised of five award-winning hospitals, all recognized for their quality of care, safety and service, primary care offices, premier ambulatory surgery centers, technologically advanced imaging centers, outpatient services, and comprehensive home health services. Hospitals in the Dignity Health Central Coast region are supported by an active philanthropic Foundation to provide additional funding to support new programs and services, as well as to advance the community’s access to health care. For more information, visit

Publish date: 

Thursday, October 08, 2020