What is My Care (Patient Portal)?
My Care (Patient Portal) is a website that allows you a convenient and secure way to view portions of your medical records and in some locations communicate with participating provider’s health care team. Within your My Care (Patient Portal) account, you will be able to do the following:
- View summaries of your electronic health record
- View lab, imaging, and pathology results performed at Dignity Health Hospitals
- View a list of current health issues, medications, immunizations, and allergies
- View instructions and education specific to your care and research health topics
- View upcoming appointments and add them to your electronic calendar
- Access your account using our My Care (Patient Portal) app for your mobile devices
- Send secure messages to request medical appointments and communicate with participating health care teams for many concerns to save you calling the office
How can I create an account?
At your next visit, tell the staff you would like to have a My Care (Patient Portal) account. The staff will request your email address, and may have you complete a consent form. You will receive an invitation with a link to enroll. Just click on the link and follow the instructions to complete your enrollment. Some facilities are providing onsite account creation during your stay. Ask your caregivers if it is available at the facility you visit.
Can I create an account for a family member who has a Dignity Health doctor?
Children under 12 years of age and dependent adults who have a Dignity Health doctor may have a My Care (Patient Portal) account with an adult as the proxy. Accounts are not available for adolescents 12 – 17 years of age. For a dependent adult, they will need to sign a release, or you will need to provide a copy of the Medical Durable Power of Attorney before an account can be created for the dependent adult.
Who has access to my account?
Some of the information in your My Care (Patient Portal) account is provided through your medical health record and is viewable by you and authorized staff of Dignity Health facilities. If you would like someone to have access to your records to help manage your care, you can sign a release to authorize a trusted relative to be set up as a proxy. This can also be terminated at any time by calling the technical support center. In the future we hope to add additional functionality that allows you to add additional information related to your health to your My Care (Patient Portal) account. If you do so, you'll have your information in a secure place that can be accessed anywhere you have Internet access.
If my email invitation expires or is lost, how can I request a new one?
The enrollment link expires 90 days from the day they are issued. If you are not able to find your invitation or it expired, you may request a new invitation from the staff at the facility that assist with your medical records. If you need technical help to locate the invitation, assistance enrolling, or navigating within My Care (Patient Portal), you may contact our Technical Support center at 877.621.8014
; the staff are available 24 hours a day, seven days a week.
How can I download the app?
When logging into My Care (Patient Portal) on your mobile device you will automatically be offered to download or open our My Care (Patient Portal) app. Alternately, Apple users may download from the App Store at:
- iOS App: My Care (Patient Portal)
- Android App: My Care (Patient Portal)
Users that previously downloaded the HealtheLife app will automatically be offered to download our new My Care (Patient Portal) app.
Who do I contact for help?
Questions regarding specific medical records should be directed to your facility’s Health Information Management (HIM) department. General clinical questions should be directed to your primary care provider’s office. Technical assistance is available 24 hours a day, seven days a week, 877.621.8014
. Technical support staff can help locate the invitation, provide assistance enrolling, logging in and navigating within My Care (Patient Portal); however support staff are not able to assist with clinical questions.