Your Secure Patient Portal
Arizona General Hospital
At Arizona General Hospital, we're dedicated to delivering consistent, high-quality, and efficient medical care. We believe in empowering you with easy access to your health information.
Your Secure Patient Portal: Easy Access to Your Health Information
At Arizona General Hospital, we believe in empowering you with convenient and secure control over your medical records. In compliance with federal Electronic Health Records (EHR) requirements, our Patient Portal provides online access to your vital health information from any services received at our facility.
What You Can Do with Your Portal:
- Review Your Records: Access a comprehensive overview of your medical history, including:
- Completed Medical Procedures
- Test Results
- Medications (taken or prescribed)
- Allergies
- Existing or Developing Medical Conditions
- Download Your Records: Easily save your confidential medical record to your personal computer for your private files.
- Share with Other Providers: Electronically share your patient record with another medical professional of your choice, whenever needed.
How to Access Your Portal:
Upon discharge from any Arizona General Hospital, you will receive an auto-generated email from our electronic health record database. This email will be sent to the address you provided during registration and will include a simple, step-by-step process for registering and accessing your Patient Portal.
Access patient portal for health care services BEFORE June 19th, 2022
Access patient portal for health care services AFTER June 19th, 2022
Request Your Medical Records
At Arizona General Hospital, we've partnered with Sharecare to ensure a secure and efficient process for accessing your medical records. Please choose the option below that best applies to you:
Are you a patient or legal guardian requesting your own records? (Requires valid email and government-issued ID)
Are you an attorney, insurance company, or requesting records for someone else? (Requires patient authorization)
Medical Records Request Support
Check Status & Pay for Records: To check the status of your records request or to make a payment, please visit: https://recordstatus.sharecare.com
How do I pay for my medical records request?
Go to https://recordstatus.sharecare.com
Contact Customer Service: Need assistance with your records request? Sharecare's customer service team is ready to help:
- Call: 855-206-5482
- Email: [email protected]
- Live Chat: https://hds.sharecare.com
For Professional Requesters (e.g., Attorneys, Insurers): If you frequently request records, consider signing up for the Sharecare Gateway. This dedicated portal allows you to easily track request statuses, download records, and pay invoices, giving you complete control over the process.
Sign up a for Sharecare Gateway: Sign up here
Frequently Asked Questions
The Arizona General Hospital Patient Portal is an online health electronic document management tool that includes a view of clinical data from your Electronic Medical Record (EMR).
The clinical data on the Patient Portal includes:
- Test results
- Medications
- Allergies
- Immunizations
- Health issues
No. All you need is access to a computer, an internet connection, and access to the email account that you provided during hospital registration.
Step-by-step instructions on how to set up an account are included in this brochure. Once you have entered your information and have been prompted to create a username and password, you will only need your username and password to sign into your Patient Portal account in the future.
Yes, but only after you have given them permission. As a patient of Arizona General Hospital, you can choose to give an authorized representative access to specific hospital visits. You will be asked this information during the admission process.
If you have trouble logging in or accessing Arizona General Hospital’s Patient Portal, contact Arizona General Hospital - Mesa Registration Department at (844) 274-8497, or contact Arizona General Hospital - Laveen Registration Department at (844) 274-8497 Monday through Friday from 8 a.m. - 4:30 p.m., MST.
No. After each admission to the hospital a new summary of care document will post to your Patient Portal. You may access the document any time after you are discharged. Once the initial email has been sent, the patient or authorized representative will not be sent new emails with each new visit.
If you have questions about your medical records, or feel that an error has been made, please contact Arizona General Hospital – Mesa Medical Records Department at (480) 410-4515 or Arizona General Hospital – Laveen Medical Records Department at (602) 246-3396.
To access your account or additional accounts at a later time, please visit dignityhealth.org/epay.
Go to https://recordstatus.sharecare.com
How do I pay for my medical records request?
Go to https://recordstatus.sharecare.com
How do I contact Customer Service?
- Call: (855) 206-5482
- Email: [email protected]
- Live Chat: https://hds.sharecare.com
If you’re a requester, sign up for the Sharecare Gateway for access to easily track the status of your requests, download requests, and pay your invoices.
Sign up and enjoy complete control of your request process: https://myplatform.hds.sharecare.com/hds/customers-console/