Frequently Asked Questions
Provided below is a list of common questions frequently asked by our patients. If you have specific questions about your bill, please contact customer service at (480) 728-4300, or call the customer service number listed on your billing statement.
We will first bill the health insurance company on your behalf. If the bill is not paid because the insurance company says you no longer have coverage, we will send you a bill. If you have changed insurance companies, inform us as soon as possible so we may charge the right company. If your health insurance coverage is through Medi-Cal, an HMO or Worker Compensation, you may not receive a bill. If your bill is denied or your HMO determines that a portion of the bill is your responsibility, you will receive a bill.
"Adjustment" (discount) refers to the portion of your bill that your hospital or doctor has agreed to not charge to you. The amount of the discount is determined by your insurance company. When your insurance company pays their portion, the discounted amount (adjustment) is taken off to show the true amount you owe (co-insurance). For example, a hospital charges $10,000 for a surgery that your insurance has agreed to pay only $2,500. Of that $2,500, you would have to pay $500 if your responsibility is 20 percent. The remaining $7,500 is the adjustment (or discount) that you are not required to pay.
We accept cash, VISA, and MasterCard, Discover and American Express. If you require another method of payment, please contact our Customer Service number listed on your billing statement and we will work with you to arrange timely payment options.
If you need help paying your bill, you may qualify for a government-sponsored program or our Payment Assistance Program that may cover some or all of your balance. To determine if you qualify for payment assistance, please contact the hospital or call the customer service number listed on your billing statement.