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During Your Hospital Stay


What to Bring
Please bring only the minimum essentials with you. If you are anticipating an overnight stay you may bring personal toilet articles and containers for storing health aids (eye glasses, contact lenses, hearing devices, etc.).

Personal articles may be stored in the drawer of your bedside table. Limit your extra clothing to a comfortable dressing gown or pajamas, a robe and slippers

Please bring your insurance card and/or insurance billing information. Your Advance Directives can be included in your medical record, if you wish.

What Not To Bring 
Please do not bring actual medications to the hospital unless instructed to do so by your doctor. All medications required to treat your illness will be carefully dispensed by the hospital pharmacists and administered by nurses. Please bring a list of medications you are presently taking. Due to fire and safety regulation, this hospital prohibits patients and their visitors from bringing any electrical appliances into the hospital including electrically powered radios, televisions, razors and hair dryers.

What to Expect 
You will be asked to sign the required Condition of Admission form. Parents or legal guardians must sign for children under 18 years old.

You will receive information regarding your rights and responsibilities as a patient. If you have questions regarding payment, we have financial advisors on-site to assist you.

Public Safety 
Public Safety officers are on duty at all times. They are available to provide escorts to vehicles on request. If you ever feel unsafe or see something suspicious, alert an employee and Public Safety will be contacted.

Clinical Social Work 
Social and personal problems can be handled with the help of Clinical Social Work. They can be contacted at 480.728.3828.

Environment and Housekeeping Services 
The Environmental Services staff is responsible for providing a clean and antiseptic environment for patients. All patient care areas are cleaned daily or as needed..

Gift Shop 
Cards, flowers, candy, plush toys, baby items, slippers, sundries and much more are sold in the Gift Shop. All proceeds support hospital programs. The Gift Shop is located on the first floor and is open from 8 a.m. to 8 p.m., Monday - Tuesday, 8 a.m. to 4 p.m., Wednesday -Thursday and Sunday, and from 12 p.m. to 4 p.m., Saturday. The Gift Shop is closed on holidays.

Mail, Newspapers and Flowers 
Mail may be addressed to you at the hospital address, and is delivered daily except on weekends. Any mail delivered after your discharge will be forwarded to your home address. Please encourage use of your full name to ensure accurate delivery.

  • Newspapers may be delivered to your room upon request.
  • Flowers are delivered to patient rooms as soon as they arrive. Flowers are not allowed in the Intensive Care Unit. They will be sent home with your family/friend or held for you until you are transferred to a nursing unit.
  • Latex: allergies can pose a serious health risk for you, employees and volunteers. For everyone's safety, we kindly ask that your visitors do not bring latex balloons into the hospital.

Telephone 
Patient rooms can be reached from outside of the hospital by dialing the 10-digit telephone number assigned to the room or by calling the hospital switchboard at 480.728.3000.

  • To reach the switchboard while in the hospital: dial "0".
  • To place a local call from your room: dial 9, wait for a dial tone; dial the number.
  • To place a long distance call from your room: an outside operator will assist you. Dial 9-0-Area Code-Number. These calls must be collect or billed to your credit card or to your home number.
  • If you are inside the hospital: You may dial the extension number directly.

Smoking 
Chandler Regional Medical Center is a tobacco free campus. Please refrain from consuming any tobacco products anywhere on the campus, including the parking areas. If you or a loved one would like to quit smoking, please contact the Arizona Smokers Helpline at 1.800.556.6222 or visit http://www.ashline.org/.

Meals 
Chandler Regional Medical Center provides nutrition assessment, evaluation, counseling and personalized diet instructions for patients. Patient meals are served daily during the following times:

Breakfast: 7:30 a.m. - 9 a.m. 
Lunch: Noon - 1:15 p.m. 
Dinner: 4:30 p.m. - 6 p.m. 

Visitors may call the Nutrition Services Department at 480.728.3232 for questions about guest trays that can be delivered to a patient’s room.

Valuables 
You are advised against bringing a large amount of money or other valuables to the hospital. Chandler Regional Medical Center cannot assume responsibility for loss of any items while at the hospital. Please bring your insurance cards with you, however, as they are necessary for billing purposes.

Interpreters 
If you need an interpreter, please ask your nurse or other hospital personnel. Sign language interpreters, if required, are also available upon request

Spiritual Care Services 
The healing of the whole person physically, psychologically and spiritually is important to us. A chaplain is available to minister to any spiritual concerns you may have. A chaplain may be contacted 24 hours a day, seven days a week. Notify your nurse if you wish to talk with the chaplain or dial "0" and ask for Chaplain Services. You may also contact the chaplain directly at 480.728.5650. Our chapel is also open to you 24 hours a day.

Advance Health Care Directive Information Pamphlets 
Additional information is available upon request. Simply ask your nurse to notify Social Services or Spiritual Care Services to assist you with this document. If you already have an Advance Health Care Directive, please bring a copy with you. If you would like to complete an Advance Health Care Directive contact Spiritual Services. Click here for Advanced Directives frequently asked questions and a copy of our form.

Visiting Hours 
We understand that you want to be able to visit your loved ones when it's convenient for you. Therefore, the hospital is open to visitors 24 hours a day, seven days a week.

However, for your privacy, the Intensive Care Unit is closed during change of shift from 6 a.m. to 8:30 a.m. and from 6 p.m. to 8:30 p.m. as well as during patient care multidisciplinary rounds from 10 a.m. to 11 a.m.

ATM
ATMs are located on the first floor in the main lobby and in the cafeteria on the lower level.