For Patients | Yavapai Regional Medical Center

Our ultimate goal is to provide you with the best possible care during your hospital stay, helping to ensure your comfort and safety.

Pre-Registration and Admittance

Preparing for Your Visit: Admitting and Pre-Registration

When you arrive at Dignity Health Yavapai Regional Medical Center (YRMC) for your hospitalization or outpatient procedure, our Admitting Department team is ready to assist you. Our offices are conveniently located near the main entrances of YRMC West in Prescott and YRMC East in Prescott Valley.

Hours of operations:

Monday through Friday, from 5:15 a.m. to 4:30 p.m.
After hours or on weekends, please proceed to the Admitting office located within the Emergency Department for assistance.

To save time and simplify your arrival, we encourage you to pre-register online for your scheduled hospitalizations and other medical appointments. Pre-registration is available throughout the YRMC health network.

How to Pre-Register:

You can pre-register through two convenient methods:

Via Email: A direct link to the Pre-Registration Portal is included in the confirmation email you receive after scheduling an appointment with a YRMC healthcare provider.
Via YRMC CareConnect (Patient Portal): Visit the YRMC CareConnect Patient Portal. If you don't have an account, you can easily create one. Once logged in, click the “Register” button on the page menu and confirm your upcoming appointment.

Benefits of Pre-Registration:

By using the Pre-Registration Portal, you can:

Verify or update your profile, emergency contact, and health insurance information.
Complete Medicare and other forms required by health insurance providers.
Obtain a barcode to use when you check-in for your scheduled appointment.

YRMC CareConnect: Your Secure Online Health Information

YRMC CareConnect provides you with secure online access to your medical information, including personal health records, clinical summaries, laboratory and imaging results, and care instructions. You can access the portal from any device with an internet connection.

YRMC CareConnect (Patient Portal)

Billing and Insurances

The Patient Financial Services, manages billing and payment for all YRMC services. They will work with you to ensure your insurance company is billed correctly and promptly. At Dignity Health, we are committed to accessible and affordable healthcare and accept a wide variety of health insurance plans. See our current list of accepted insurance plans at our Arizona hospitals.

Billing and Insurance

With YRMC’s online Pre-Registration Portal you can pre-register for scheduled hospitalizations or medical appointments. Use your desktop or laptop computer, tablet or smart phone to pre-register anywhere you have an internet connection. Our Pre-Registration Portal allows you to:

▪ Pre-register up to 30 days before your hospitalization or other scheduled appointment.
▪ Access your information any time 24-7.
▪ View and update contact, insurance and demographic information.
▪ Request an interpreter and other communications assistance for your appointment.
▪ Complete required Medicare and other healthcare forms.

Utilize YRMC CareConnect Patient Portal to access our online Pre-Registration Portal.

YRMC team members are ready to assist people who have questions about pre-registering. The Online Pre-Registration Hotline – at 928.771.5547 – is available from 8 a.m. to 4:30 p.m., Monday through Friday.

Monday through Friday, 5:15 a.m. to 4:30 p.m., go to the Admitting Office located behind the hospital's main entrance hospitality desk at YRMC West, or located on the right side of the lobby in the hospital's main entrance at YRMC East. During off hours or the weekend, please go to the Admitting office in the Emergency Department.

Bring a list of current medications, your medical history, insurance cards, phone numbers to next of kin, as well as, Advance Directives, Living Wills, or Power of Attorney.

We ask you not to bring valuable items (jewelry, watches, etc.) to the hospital. The hospital, like many public places, cannot be responsible for the safety of your personal items.

We encourage you to please leave valuable items (jewelry, watches, etc.) at home. The hospital does have a safe however for small valuables. All other items are the responsibility of the patient.

One (1) parent or caregiver of a sick child may stay with the child overnight. A reclining chair or cot may be provided for the parent's comfort. No other visitors may stay in a patient's room overnight unless necessitated by the patient's condition or needs and approved by the Unit Nursing Director or designee.

Please refrain from bringing food or treats to a patient as they may be on a special diet. As a patient, please check with your nurse before accepting any food brought in by family or friends. Please check with the Nursing Director for exceptions.

During your stay

You are welcome to bring your own pajamas or nightgown, robe, slippers and toiletries. Having these things with you may help you feel more comfortable during your stay. You may bring items such as hair dryers or electric shavers, but these items must first be checked by our Engineering Department for safety purposes. Please ask your caregiver to contact the Engineering Department for you.

We ask that you DO NOT BRING VALUABLE ITEMS (jewelry, watches, etc.) to the hospital. The hospital, like many public places, cannot be responsible for the safety of your personal items.

Our goal is to make your stay with us as comfortable as possible. Some of the complementary services we provide include:

Visitor information

We recognize the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one. You and your loved ones are important to us.

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Medical Records

Our Medical Records Department provides support to all patient care areas within the hospital, our urgent care facilities and laboratory.

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Patient Rights and Responsibilities

As a patient, you have rights. These rights ensure you receive respectful, safe, and informed care. You have the right to access your medical records, participate in treatment decisions, and voice concerns without fear of reprisal. Know your rights and advocate for your health.

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Spiritual Care

Dignity Health and YRMC cares for the whole person – body, mind and spirit. That’s why Spiritual Care Services are available to you and your loved ones throughout your medical treatment.

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