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Coronavirus Disease 2019 (COVID-19)

Crisis Response Guidelines

We continue to stay in close contact with the county department of health to determine the best way to care for an unprecedented surge of critically ill COVID-19 patients. If the number of patients exceeds our resources, and there are no alternate care sites available, we may need to implement triage guidelines so that limited resources are used equitably and consistent with national standards.

Triaging care during a crisis situation is the most difficult decision any care team has to make. At Dignity Health, triage guidelines are based on the unequivocal principle that we treat all patients with dignity and respect.

cell phone iconSchedule A Virtual Visit With Our Doctors: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as a cough or difficulty breathing, set up a virtual visit, on demand and available 24/7.


Last Updated on March 23, 2020

Because this situation is rapidly changing, please check this web site regularly for the latest hospital information.  

Visiting Guidelines

Due to significant flu-like activity concerns about transmitting COVID-19, we have implemented the following visitor restrictions. Effective immediately:

Visitors will not be permitted at Bay Area Hospitals. In our Birth Centers at Dominican and Sequoia, one labor and delivery partner will be permitted. Patients are encouraged to take advantage of the hospital’s free Wi-Fi and use personal devices to stay in touch with family and friends during this time. We apologize for any inconvenience.

Cancellations and Closures

Visit each hospital COVID-19 page for cancellations and closures.

What You Can Do

Certain behavior changes can help prevent the spread of coronavirus in our communities. Many states have implemented restrictions on large gatherings, and people are encouraged to practice “social distancing” by avoiding crowds and remaining 6 feet apart from each other while in public places.

Here are a few additional actions you can take to help prevent the spread of COVID-19:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.

If You Feel Sick

If you have been experiencing respiratory symptoms including fever, cough, sore throat and nasal congestion in the past 48 hours please call the hospital before coming in. You will be screened for symptoms and given instructions on how to access care.

You can also access our doctors through a virtual visit

Coronavirus testing

Our health care providers are in constant communication with local health officials on coronavirus testing. Some of our divisions are offering drive-thru testing services, or outpatient clinics for testing. Check with your health care provider for details.

A test is required in advance of any procedure scheduled in the hospital. Check with your physician’s office if you have questions.  Learn more about how we are resuming services.

Additional information on testing is available through the CDC website.

Test pricing
In accordance with provisions in the CARES Act, the “cash” price for COVID-19 testing is available here. The actual price a patient may pay will likely be lower, as this price does not take into account insurance coverage or financial assistance a patient may be eligible for. Where testing is available at our own facilities it can typically be provided at a reduced cost. If in-house testing is not available, testing may be performed by an outside lab which sets the price for its test. These cash prices are only for the COVID-19 diagnostic testing itself and are not inclusive of the diagnosis and/or treatment of other medical conditions. Charges are continually reviewed and subject to change.

Stay Informed

For the latest updates on COVID-19, refer to the California Department of Public Health Department or the Center for Disease Control and Prevention. Links to their web sites can be found below.  

Resources - General

California Department of Public Health (CDPH)
Center for Disease Control (CDC) 
Dignity Health Corporate 
Santa Cruz County Health Services Agency 
San Francisco County Public Health Department 
San Mateo Department of Public Health