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We continue to stay in close contact with the county department of health to determine the best way to care for an unprecedented surge of critically ill COVID-19 patients. If the number of patients exceeds our resources, and there are no alternate care sites available, we may need to implement triage guidelines so that limited resources are used equitably and consistent with national standards.
Triaging care during a crisis situation is the most difficult decision any care team has to make. At Dignity Health, triage guidelines are based on the unequivocal principle that we treat all patients with dignity and respect.
View our guidelines
We’re offering virtual care visits from the convenience and safety of your own home for anyone exhibiting mild COVID-19 symptoms such as low-grade fever, cough, or respiratory problems. If your symptoms are severe such as high fever, shortness of breath or difficulty breathing, call 911, or visit your nearest ER. Schedule remote visits for same day appointments, well and sick care, and mild to moderate COVID-19 symptoms. Meet with one of our doctors from anywhere, right on your device. Find a provider that offers video visits.
We have set up tents outside our Emergency Department to serve as an extension of our ER waiting room. We are maintaining separation between patients with symptoms and those without symptoms.
The Santa Cruz County Department of Health, in partnership with United Way of Santa Cruz County, has dedicated the county’s 2-1-1 information line for COVID-19 inquiries 24/7. You may also text COVID19 to 211-211 for helpful information. The following websites also offer up-to-date information about COVID-19:
Centers for Disease Control (CDC): cdc.gov/COVID19
California Department of Public Health (CDPH): cdph.ca.gov/covid19
Santa Cruz County Department of Public Health: santacruzhealth.org/coronavirus