Responding to COVID-19

COVID-19 Vaccine Information

Please visit California Department of Public Health’s MyTurn website, where you can schedule a vaccination appointment at a time and location that is convenient for you.
If you are a Dignity Health Medical Group – Saint Francis/St. Mary’s patient please visit their website to learn which priority groups are being vaccinated and how to schedule a vaccination.  If you are a Hill Physicians Medical Group Patient visit their website to learn which priority groups are being vaccinated and how to schedule a vaccination. These websites are updated frequently.

COVID Testing for Patients

Patients experiencing a medical emergency, inpatients and patients undergoing surgical/invasive/diagnostic procedures can receive COVID 19 at our hospital.

View Testing Information

Crisis Response Guidelines

We continue to stay in close contact with the county department of health to determine the best way to care for an unprecedented surge of critically ill COVID-19 patients. If the number of patients exceeds our resources, and there are no alternate care sites available, we may need to implement triage guidelines so that limited resources are used equitably and consistent with national standards.

Triaging care during a crisis situation is the most difficult decision any care team has to make. At Dignity Health, triage guidelines are based on the unequivocal principle that we treat all patients with dignity and respect.

View Crisis Response Guidelines

We want to assure the community that Saint Francis Memorial Hospital is closely monitoring all developments with COVID-19 and we are prepared to identify, isolate, and treat any potential patient who seeks care at our facility. We are in contact with local and state health officials as well as the Centers for Disease Control and Prevention (CDC) and our staff is following the latest guidance from these public health agencies. Saint Francis Memorial Hospital has the supplies and equipment needed to effectively manage the care of any suspected or confirmed COVID-19 patients and we are continuously assessing the volume of supplies at our hospital. The safety of our patients, employees, and physicians remains our highest priority.

Here are some important steps we’ve taken to reduce the spread of COVID-19 in our community:

Virtual Care

We’re offering virtual care visits from the convenience and safety of your own home for anyone exhibiting mild COVID-19 symptoms such as low-grade fever, cough, or respiratory problems. Schedule remote visits for same day appointments, well and sick care, and mild to moderate COVID-19 symptoms. Meet with one of our doctors from anywhere, right on your device. Find a provider that offers video visits.

If your symptoms are severe such as high fever, shortness of breath or difficulty breathing, call 911, or visit your nearest ER. 

Supplies and Equipment Donations

If you wish to make a donation of supplies or equipment, we thank you for your humankindness! Saint Francis is accepting the following donated supplies:

Items we can accept:

  • Unused/Packaged surgical masks/masks with face shields
  • Unused/Packaged N95 respirator masks 
  • Isolation or surgical gowns
  • Unopened packages or containers of:
    • Disposable gloves (not latex)
    • Hand sanitizer
    • Disinfectants and disinfecting wipes

Items we cannot accept:  Homemade supplies and items that have been opened or used.

You are welcome to drop off donations in person at 900 Hyde Street on weekdays between 1-3 p.m. Please call (415) 353-6228 for curbside pick-up.

We will share items with other healthcare providers as needed.

For questions about COVID-19 donations: Contact [email protected]

For all donations that are not COVID-19 related: Contact [email protected]

We apologize for any inconvenience these changes may cause. Thank you for your support and understanding as we work to ensure the health and safety of our patients and community. Please contact us through our online form with any questions. 

Additional Resources

The following websites also offer up-to-date information about COVID-19:

Health Advisory: Priorities for COVID-19 Testing

  • Click here to learn more about Saint Francis’ response to the San Francisco Department of Public Health Order No. C19-15. This response highlights our COVID-19 testing priorities. 

Visitor Guidelines

A Notice to Our Visitors: All visitors are required to provide proof of being fully vaccinated against COVID-19. Unvaccinated or partially vaccinated visitors must show documentation of a negative COVID-19 test collected within 48 hours before the visit if using PCR testing, or one day before the visit if using antigen testing.

Learn more

To protect patients and our staff from the spread of the highly infectious Omicron variant of COVID-19, Saint Francis Memorial Hospital and St. Mary’s Medical Center have implemented new visitation guidelines. Effective January 7, 2022 at 6:00 p.m. no visitors are allowed in the facility except in limited situations.

Non COVID Positive Patients

Exceptions for non COVID-19 positive patients listed below must be authorized by the nursing supervisor. It is recommended that visitors wear a hospital issued N95 mask.

  • Emergency Department: In emergent situations one parent or guardian visitor of pediatric patients is allowed. One support person for a patient with physical, intellectual,developmental disability, or cognitive impairment may visit. If the patient stays for an extended amount of time, the one designated visitor may  switch.
  • Pediatrics: May have one parent or guardian.
  • Imminent End of Life: May have a total of two support persons/visitors a day.
  • Patients with Cognitive Impairments; and/or Physical, Intellectual, Developmental Disabilities: One continuous visitor is allowed.

Outpatient/Testing/Surgery/Procedures/Cath Lab: One support person/visitor may accompany the patient and must remain in designated waiting area unless instructed by staff. They cannot wait in the patient's room/space.

Behavioral Health Unit: Visitors should contact the Behavioral Health Department for current visitation guidelines.

COVID Patients

No visitation is allowed for non-critically ill COVID+ patients. An exemption can be made for critically ill COVID+ patients, with approval from a Physician (Intensivist or Hospitalist) in conjunction with the Administrator-On-Call.

  • An informed conversation must occur with the visitor and the designated hospital clinical staff (e.g., physician, RN, nursing supervisor, respiratory therapist) that outlines the risks, benefits and alternatives to an in-person visit. 
  • Goals of care arrangements and family meetings must be arranged by Palliative Care and Intensivist/Hospitalist. 
  • The number of personnel at the meeting can increase beyond the two-person visitation limit as long as universal masking and social distancing are followed. 
  • Those who are imminently dying / comfort care may have ONE visitor for 30 minutes in the room, with strict adherence to all hospital policies.
  • A clinically trained observer in Infection Control precautions (e.g., Bedside Nurse, Charge RN, MD) must be with the visitor at all times. 
  • Visitors should not be present in the room with a COVID-19 positive patient during an aerosol-generating procedure.
  • To enter the room, visitors should be provided with a PAPR/CAPR as a first choice as long as supplies permit. The next best option is an unfitted N95 mask with face shield, gown, gloves, & eye wear.
    • All PPE donning and removal must be supervised by the clinical observer.


The California Department of Public Health requires visitors to show proof of vaccination. If unvaccinated or partially vaccinated, visitors must show documentation of a negative COVID-19 test collected two days before the visit if using PCR or one day before the visit if using antigen testing.

Saint Francis Memorial Hospital and St. Mary’s Medical Center lobbies will be closed on the weekends. Approved visitors will use the following entrances on the weekend.
St. Mary’s Medical Center: Level A
Saint Francis Memorial Hospital: Emergency Department 

Options for Providing Proof of Vaccination:

  1. COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card) which includes name of person vaccinated, type of vaccine provided, and date last dose administered;
  2. A photo of a Vaccination Record Card as a separate document;
  3. A photo of the client's Vaccination Record Card stored on a phone or electronic device;
  4. Documentation of COVID-19 vaccination from a health care provider.
  5. Digital record that includes a QR code that when scanned by a SMART Health Card reader displays to the reader client name, date of birth, vaccine dates and vaccine type.
  6. Support persons/ visitors may choose antigen or molecular (e.g., PCR) testing to satisfy the testing requirement. Home tests are not allowed at this time.

Unvaccinated or Incompletely Vaccinated Visitors

Visitors of acute care health care facilities that are incompletely vaccinated must:

  1. Provide documentation of a negative SARS-CoV-2 test where the specimen collection occurred within two days if using PCR or one day if using antigen testing before each visit as feasible. Testing result must include the name of the visitor.
  2. Visitors may choose antigen or molecular (e.g., PCR) testing to satisfy the testing requirement. Home tests are not allowed at this time. 
    • Any PCR or antigen test used must either have Emergency Use Authorization by the U.S. Food and Drug Administration or be operating per the Laboratory Developed Test requirements by the U.S. Centers for Medicare and Medicaid Services.

Exempt Unvaccinated or Incompletely Vaccinated Visitors

The following individuals are exempt from the vaccination requirements:

  • Patient in critical condition for COVID+ patient on isolation precautions, when death may be imminent. See below COVID Patient Section.
  • Parent or legal guardian of pediatric patients.
  • Support person for a surgical patient or labor and delivery patient.
  • Support person for a patient with physical, intellectual, developmental disability, or cognitive impairment.

However, for subsequent visits following the emergent situation, and as soon as reasonably possible, these visitors must comply with the vaccine verification or applicable testing requirements within 48 hours.

Universal Masking /Social Distancing Reminders

  • It is recommended that visitors wear a hospital issued N95 mask.
    • If a visitor arrives with a cloth mask, the surgical mask must go underneath the cloth mask to preserve the fit.
  • All visitors regardless of vaccination status, must be screened for fever and COVID-19 symptoms prior to entering the facility. Anyone who has flu-like symptoms will be asked to leave and may return once recovered and 24-hours afebrile
  • Visitors should limit movement throughout the facility. Walk directly to and from the patient’s room. Refrain from walking unnecessarily around the hallways.
  • Visitors are not allowed in the cafeteria at this time.
  • Limit elevator usage to a maximum of four (4) people.

Virtual Visitation

All patients may request virtual visitation via the patient’s or family’s personal devices or through hospital-provided technology.

Protect Patients. Protect Yourself.

Please remember to:

  Dignity Health   Cover your mouth and nose with a tissue when you sneeze. 
  Dignity Health   If you don't have a tissue, use your upper sleeve or elbow, not your hands.             
  Dignity Health  

Wash or use Hand Gel often. Wash with soap and warm water for a full 20 seconds.

  Dignity Health   Don't touch your T-ZONE! Eyes, Nose and Mouth.              
  Dignity Health   Maintain a safe distance from others.