Emergencies don’t stop during COVID


At Dignity Health, challenges like the COVID-19 pandemic reinforce our commitment to caring for all. The safety of our visitors, patients, local communities, employees, and physicians remains our highest priority. 

If you need to visit one of our hospitals, please know that we’ve taken extra steps to help ensure that we’re safe and ready for you.

We are following safety guidelines from the CDC and state leaders, and we’ve established important guidelines for anyone visiting our hospital, such as:
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Asking screening questions at entrances, and temperature checks for all patients and visitors entering our facilities.

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Requiring all staff members, patients and visitors to wear a mask when entering the building.  We’ll provide one if you don’t have it available.

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Promoting physical distancing by redesigning our spaces and creating space where needed. In most cases facilities will have separate care areas for patients with COVID-19 symptoms.

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Enhancing our cleanings and disinfection throughout our facilities throughout the day.

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Limiting visitor/patient access throughout parts of the hospitals.

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Continual hand washing for all staff members and hand sanitizers available for everyone’s use throughout the facilities.  

Emergency Care

It’s important that if you are facing an emergency, you do not delay care. Call 911 or proceed immediately to the nearest emergency room. Here are examples of symptoms or emergencies where you should always seek emergency treatment:

  • High fever, shortness of breath or difficulty breathing
  • Heart attack: Chest pain or discomfort, upper body pain or discomfort, shortness of breath (especially if coupled with jaw pain, fatigue, nausea, sweating and sudden dizziness)
  • Stroke: Face drooping, arm weakness, speech difficulty
  • Deep cuts, lacerations, or skin infections
  • Broken bones or traumatic injuries
  • Severe abdominal or stomach pain
  • Worsening symptoms related to chronic/ongoing conditions

Don’t hesitate to get the care you need when you need it. You can also use our online arrival system, so our emergency care team will be alerted that you’re on your way. See available arrival times at DignityHealth.org/ER.

Urgent Care for Non-Emergency Emergencies

No one plans a trip to urgent care, but it’s at those moments that we need kindness the most. Dignity Health Medical Group — Dominican’s urgent care is conveniently located in Capitola on 41st Avenue, and offers same-day treatment for non-emergency medical conditions. 

Our Urgent Care center in Capitola has the resources to get you on the path to wellness. We are open daily, from 8 a.m. – 8 p.m. including weekends and holidays. 

Dominican Urgent Care 
1820 41st Avenue, Suite C 
Capitola, CA 95010 
831.867.8259
Directions and Location

Our Westside Family Practice also offers Saturday and Sunday walk-in hours between 10 a.m. - 3 p.m.

Dominican Family Practice - Westside 
2018 Mission Street
Santa Cruz, CA 95060 
831.867.6521

No matter which Dignity Health emergency room or urgent care center you visit, our focus is safety first, healing always.