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REDWOOD CITY, CA. (May 15, 2018) – Dignity Health Sequoia Hospital has received the Healthgrades 2018 Outstanding Patient Experience Award™. This distinction recognizes Sequoia Hospital as among the top 15 percent of hospitals nationwide, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.
“Humankindness is more than just our brand, it’s who we are,” said Bill Graham, hospital president. “I’m proud to work alongside caregivers who put patients’ needs first, and we’re honored to be recognized for our commitment to providing a positive experience for our patients.”
Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
This recognition is one of many Sequoia Hospital has received recently. Sequoia received a 5-star rating, the highest possible, for the quality of its care from the Centers for Medicare & Medicaid Services (CMS). Sequoia also recently received its fourth consecutive ‘A’ grade from Leapfrog Group for patient safety and quality care.
Dignity Health Sequoia Hospital is an accredited, not-for-profit community hospital providing innovative and exceptional health care for generations of Bay Area residents. Sequoia’s Heart and Vascular Institute is a nationally known pioneer in advanced cardiac care, affiliated with the Cleveland Clinic Heart and Vascular Institute. Sequoia has received national recognition from Healthgrades for superior patient safety and was named as one of America’s top 100 hospitals for cardiac care. Our Total Joint Replacement program is a designated Blue Distinction Center for Knee and Hip Replacement, and our Birth Center is consistently ranked as a favorite among Peninsula families. We are also known for our comprehensive emergency care and leading-edge tomosynthesis 3-D mammogram technology. Our new state-of-the-art Pavilion combines the most advanced medical and surgical services with a unique healing environment, including private, spacious rooms and inviting garden areas. To support programs at Dignity Health Sequoia Hospital, visit the Sequoia Hospital Foundation.
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Felicity Simmons, External Communications Director