Your health and well-being is our top concern

What is known about coronavirus and the actions taken to reduce the spread continue to change on a regular basis. For that reason, we encourage you to check this site frequently for updates related to hospital operations.   

Public Service Announcement

With COVID cases on the rise, Dignity Health Central Coast wants to remind you that the coronavirus pandemic is not over. Our hospitals and health centers are prepared to care for you, but we all need to continue to do our part to stay safe. Please watch this short video featuring Scott Robertson, MD, Dignity Health Division Chief Medical Officer.

Safety First


As we begin resuming services that were paused as the COVID-19 pandemic developed, we continue to adhere to guidance provided by national and state health officials to ensure the safety of our patients and staff. 

As always, your health and well-being are our focus, so we’ve taken steps to ensure your continued safety: 

  • Screening prior to entry
  • Masks are required for everyone
  • Visitor limitations
  • Separate care areas for patients with COVID-19 symptoms
  • Enhanced cleaning protocols
  • Sanitizing stations throughout the facility

Your health is essential, so don’t put off getting the care you need.

Learn More

Don’t Delay Your Care

If you need care, please contact your doctor now. If you don’t have a doctor we can help you find one.

  • You can schedule a service or procedure your doctor may have postponed. A virtual visit may be an option for routine care or we can see you at one of our clinics.
  • Our emergency rooms are open and safely providing emergency care.

Resuming Elective Procedures: An Unwavering Focus on Safety

The safety of our patients and staff always come first and we realize you may have concerns about getting care in person. You should be confident that it is safe to get care now. We’re following safety guidelines from the CDC and state for resumption of care. We’re taking additional steps to help ensure the safety of our patients and staff. These are some of the things you can expect when you get care now:

  • Screenings for anyone entering our care sites.
  • Masks are required for everyone. Cloth masks are acceptable for patients and masks will be provided for patients who don’t have one.
  • Additional cleanings for all care areas every day and between procedures.
  • Separate care areas for patients with COVID-19 symptoms.
  • Testing in advance for any patient coming in for an invasive procedure.
  • Visitor Access is restricted to care partners for unique circumstances.

Visiting Guidelines

All visitor access to St. John’s Pleasant Valley Hospital is restricted until further notice. 

We understand this is a sensitive situation for loved ones, but this is an important step we are taking in delaying the spread of the coronavirus while also protecting you and your loved ones, as well as our staff, physicians, and volunteers.

  • Visitors for patients who are minors are considered on a case-by-case basis and must be accompanied by a care partner at all times. 
  • Visitation for end-of-life circumstances are evaluated on a case-by-case basis. 
  • Care partners must be 18 years of age or older and in good health.

Electronic communication options are available as an alternative to hospital visitation.

Cancellations and Closures

  • Some workshops and classes are now available virtually, while others are not being offered at this time. Details are available in the Classes & Events section. 
  • The Gift Shop has re-opened and operates on a modified schedule from 10 am to 2 pm
  • The cafeteria is open and offers prepackaged foods and entrée serving areas
  • Cancer Resource Center – CLOSED
    • The Cancer Resource Center team is available for consult via phone during regular business hour, please call (805) 988-2641.
  • Medical Records Office – CLOSED
    • For record requests or other urgent needs, please call (805) 389-5906.
  • Volunteer Services: All volunteer activity is suspended until further notice. For more information, please contact [email protected]

Frequently Asked Questions

You can schedule now. We have safely resumed health care services and procedures. Contact your doctor to schedule your procedure or for any other questions you may have. 

If you are experiencing a medical emergency, don’t delay care, our Emergency Department is open, safe and ready to care for you. Receiving timely treatment by skilled medical professionals is essential to your well-being and outcome. 

We have implemented various changes to enhance the safety of our patients and our staff.

  • Hospital entrances are now limited to the Main Hospital entrance and the Emergency Department.
  • Upon entering, you will be greeted by a member of our care team who will screen you for symptoms of COVID-19 and take your temperature.
  • You must wear your face mask at all times, if you do not have one, we will provide one.

We recognize that many patients may have experienced changes in their health insurance. If you are concerned about the cost of care, learn more about the financial assistance that we provide to patients who need it.

We’re working on a plan to safely and appropriately resume classes and events when possible following state guidelines.

For the health and safety of our patients and staff, visits remain limited to care partners for the time being. Our current visitor guidelines are outlined here.

What You Can Do

Take steps to protect yourself and your loved ones.

  • Avoid close contact with people who are sick.
  • Put distance between yourself and other people.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay at home if you’re sick and limit your contact with others.
  • Cover your nose and mouth when you cough or sneeze and wash your hands after.
  • Clean and disinfect frequently touched surfaces daily.

If You Are Sick - Call Your Doctor

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Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or mild shortness of breath, call your primary care doctor. If you are experiencing life-threatening symptoms, please call 911.


Seek medical attention if you develop emergency warning signs for COVID-19. Emergency warning signs include:

  • Difficulty breathing
  • Persistent pain or pressure in the chest
  • Extreme fatigue or new confusion
  • Bluish lips or face

Online Symptom Checker

If you are experiencing symptoms of COVID-19, you can also check your symptoms using our chat box. Get started by clicking on the orange chat box in the bottom right corner of your screen.

COVID-19 En Español

COVID-19 En Español