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Coronavirus (COVID-19) Information

The safety of our visitors, patients, local communities, employees, and physicians remains our highest priority. We will continue to provide updates on this page with the latest information available.

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COVID-19 Crisis Response Guidelines

We continue to stay in close contact with the county department of health to determine the best way to care for an unprecedented surge of critically ill COVID-19 patients. If the number of patients exceeds our resources, and there are no alternate care sites available, we may need to implement triage guidelines so that limited resources are used equitably and consistent with national standards.

Triaging care during a crisis situation is the most difficult decision any care team has to make. At Dignity Health, triage guidelines are based on the unequivocal principle that we treat all patients with dignity and respect.

How to get care if you think you have symptoms of coronavirus

  Start with the symptoms checker

Check your symptoms using a chat box on the Dignity Health National website. Click on the blue chat box in the bottom right corner, and get a referral to a local care center.

  Call your primary care physician

Before going to the hospital, contact your primary care physician for guidance. They may be able to direct you to a local testing site and help you avoid waiting in the emergency room.

  Choose virtual care

We encourage you to consider virtual visits (via phone or video chat) instead of in-person visits, whether you have coronavirus symptoms or not. Meet with one of our doctors from anywhere, right on your device. Find a provider that offers video visits.

  Contact local emergency care

If you do need immediate care, please call ahead to your nearest emergency room before you arrive. They will be able to advise you of the local procedures and best way to be seen.

Coronavirus testing

Our health care providers are in constant communication with local health officials on coronavirus testing. Some of our divisions are offering drive-thru testing services, or outpatient clinics for testing. Check with your health care provider for details.

A test is required in advance of any procedure scheduled in the hospital. Check with your physician’s office if you have questions.  Learn more about how we are resuming services.

Additional information on testing is available through the CDC website.

Test pricing

In accordance with provisions in the CARES Act, the “cash” price for COVID-19 testing is available here. The actual price a patient may pay will likely be lower, as this price does not take into account insurance coverage or financial assistance a patient may be eligible for. Where testing is available at our own facilities it can typically be provided at a reduced cost. If in-house testing is not available, testing may be performed by an outside lab which sets the price for its test. These cash prices are only for the COVID-19 diagnostic testing itself and are not inclusive of the diagnosis and/or treatment of other medical conditions. Charges are continually reviewed and subject to change.

Virtual Urgent Care Now Available

Schedule remote visits for same day appointments, well and sick care, and mild to moderate COVID-19 symptoms. Meet with one of our doctors from anywhere, right on your device.

If you have mild COVID-19 symptoms, please stay at home to protect yourself and others. Or try one of our free remote care options: use the symptom checker in the lower right corner on our website or schedule a virtual urgent care visit with a doctor.

Visitor restrictions at our facilities

At this time, our hospitals are allowing one visitor per hospitalized patient.

Classes & Events cancellations

Coronavirus Update: Classes, seminars and support groups have all been cancelled until further notice.

Call your local hospital for more information:

Mercy Medical Center Mount Shasta: (855) 851-1014

Mercy Medical Center Redding: (855) 499-0249

St. Elizabeth Community Hospital: (844) 468-8549

Public health guidance

  About coronavirus

Coronavirus (COVID-19) is a respiratory illness that can spread from person to person. COVID-19 is now spreading in many parts of the United States. The virus can spread through close contact with someone who is already infected.


Patients with COVID-19 have mild to severe respiratory symptoms that can include fever, cough, and/or shortness of breath. Use our online symptoms checker by clicking the blue chat box in the lower right corner.

  Social distancing

Certain behavior changes can help prevent the spread of coronavirus in our communities. Many states have implemented orders asking people to stay home and restricting large gatherings, and people are encouraged to practice “social distancing” by avoiding crowds and remaining 6 feet apart from each other while in public places.

Here are a few additional actions you can take to help prevent the spread of COVID-19:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Practice social distancing, by avoiding crowds and remaining 6 feet apart from each other while in public places.
  • Clean and disinfect frequently touched surfaces like countertops, door handles, faucets, and phones.
  • Stay home if you are sick.
  • If you need medical care and have COVID-19 symptoms, call ahead first.

Recent press releases

Dignity Health Clinic in Corning Provides Drive-thru COVID-19 Testing

[May 6]

To support our response to COVID-19 Dignity Health Solano Street Medical Clinic in Corning is now providing drive-thru testing. Testing is offered to anyone who is symptomatic, essential workers (including non-symptomatic) and any worker required to get testing before returning to work.

Frequently asked questions

Most insurance plans do not cover virtual health services at this time. If your insurance plan does cover the visit, you can submit your bill as a claim for reimbursement. Additionally, virtual health visits are a qualified medical expense and you can typically use your HSA or FSA account to pay for it.

Virtual health visits are offered for anyone experiencing coronavirus symptoms. Symptoms can include low-grade fever, cough, or shortness of breath. Visit our Cov19 video visits to get started.

The safety and privacy of our patients is our top priority. Our virtual visits are 100% HIPAA compliant, never recorded, and encrypted to protect your privacy.