Medical Records


Our Medical Records Department provides support to all patient care areas within the hospital, our urgent care facilities and laboratory.

The staff is dedicated to making a positive contribution to the consistent high quality care provided to you before, during and after your stay at Mercy Mt. Shasta.

Medical Records is open from 8 a.m. to 4 p.m., Monday through Friday. For more information, please call (530)926-9341.

Patient or Power of Attorney Request for Access to Protected Health Information

How long will it take to receive my medical information?

Your records will be ready 5-10 business days from when we receive the authorization to process your request.

Where do I go to pick up my medical information?

Mercy Medical Center Mt. Shasta
914 Pine Street
Mt. Shasta, CA 96067
(530)926-6111

Access your patient records online

We offer an online patient portal for you to access your medical records. You or a designated family member can view your records, download them, or send them to your healthcare provider. Please call us for proxy access or for help enrolling.

Visit your patient portal to access your medical records.