Virtual Visits
Your convenient alternative to in-person care
To help limit the spread of COVID-19, Mercy Medical Group is offering new and convenient ways to care for our patients and the community—including virtual visits from the comfort and safety of your home. Scheduling a virtual visit with your doctor—conducted on your personal computer or mobile device—is easy.
Schedule a Virtual Visit
You can schedule a virtual visit one of two ways:
Call your doctor’s office
Your doctor can schedule a virtual visit if you call the clinic at which your doctor is located. Our scheduling staff will be happy to assist you.
Request a virtual visit through My Portal
Dignity Health’s My Portal allows you to request a virtual visit with your doctor. Simply log in, go to Appointments, then Request Appointment. Don’t have a My Portal account? No problem. Sign up at dignityhealth.org/my-home.
What is a virtual visit?
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What is the cost of a virtual visit? It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.
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Will there be a co-pay?
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What do I need to use a video visit? You must have an internet-enabled device with a camera and a speakerphone. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection, check with your carrier if you have questions about your data plan. |
Help prevent the spread of COVID-19
Certain behavior changes can help prevent the spread of Coronavirus in our communities. Many states have implemented orders restricting large gatherings and asking people to stay home. People are also encouraged to practice “social distancing” by avoiding crowds and remaining six (6) feet apart from each other while in public places.
Preventing Transmission – Here are a few additional actions you can take to help prevent the spread of COVID-19:
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