Virtual Visits

Your convenient alternative to in-person care

To help limit the spread of COVID-19, Mercy Medical Group is offering new and convenient ways to care for our patients and the community—including virtual visits from the comfort and safety of your home. Scheduling a virtual visit with your doctor—conducted on your personal computer or mobile device—is easy.

Schedule a Virtual Visit

You can schedule a virtual visit one of two ways:

Call your doctor’s office
Your doctor can schedule a virtual visit if you call the clinic at which your doctor is located. Our scheduling staff will be happy to assist you.

Request a virtual visit through My Portal
Dignity Health’s My Portal allows you to request a virtual visit with your doctor. Simply log in, go to Appointments, then Request Appointment. Don’t have a My Portal account? No problem. Sign up at dignityhealth.org/my-home.

My Portal

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What is a virtual visit?
A virtual visit is an appointment with your provider during which video or telephone is used. All aspects and quality of the visit are similar to an in-person visit, except you do not have to drive to the clinic.

 
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     What is the cost of a virtual visit? 
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.

 
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Will there be a co-pay?
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.

 
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     What do I need to use a video visit? 
You must have an internet-enabled device with a camera and a speakerphone. Examples include smartphones, tablets and desktop computers. Cellular data charges may apply if you are not using Wi-Fi for your connection, check with your carrier if you have questions about your data plan.

Help prevent the spread of COVID-19

Certain behavior changes can help prevent the spread of Coronavirus in our communities. Many states have implemented orders restricting large gatherings and asking people to stay home. People are also encouraged to practice “social distancing” by avoiding crowds and remaining six (6) feet apart from each other while in public places.

Preventing Transmission – Here are a few additional actions you can take to help prevent the spread of COVID-19:

   
  • Stay home if you are sick.
  • Practice social distancing by avoiding crowds and remaining 6 feet apart from each other while in public places.
  • Wash your hands often with soap and water, for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Avoid close contact with people who are sick.
    
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wear a cloth face covering when you go out in public, for example the grocery store or to pick up necessities.
  • Clean and disinfect frequently touched surfaces like countertops, door handles, faucets, and phones.
  • If you need medical care and have COVID-19 symptoms, call ahead first.

Additional Resources

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