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Insurance and Financial Assistance

Our commitment to comprehensive cancer care goes hand in hand with our commitment to humankindness. So we work on behalf of our patients to make cancer care accessible by helping you understand your insurance benefits and provide options. Contact our financial counselors to get started.   

What patients need to know

You are paired with a financial counselor right from the very beginning to help you better understand your financial responsibilities regarding your care. Services provided include: pre-authorizations, assistance with insurance coverage, billing and benefit information. We also address any financial concerns and offer assistance with payment arrangements and other resources as needed.


Insurance and Payment Options

Dignity Health – Cancer Institute at St. Joseph’s Hospital and Medical Center participates with a wide variety of insurance plans. Most plans require pre-authorization prior to services being rendered. To be sure your services will be covered by your insurance plan, we encourage you to contact your insurance provider directly. We also pre-authorize your insurance prior to your initial appointment to verify coverage. If you are interested in becoming a patient, please call (602) 825-2039.

Uninsured or underinsured patients who meet certain income requirements, may receive financial assistance or payment arrangements to help pay for medically necessary services provided by Dignity Health. Find out more about how our financial support and payment options help our patients and caregivers at Dignity Health – Cancer Institute at St. Joseph’s.


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  • Aetna
  • Aetna Platinum HMO Medicare Advantage
  • Aetna Platinum PPO Medicare Advantage
  • Aetna Group Medicare Advantage (Retiree plans only)
  • Coventry Health Care/First Health

Alignment Health Plan – Effective January 1, 2022

  • Medicare Advantage

Arizona Foundation for Medical Care1


Banner University

  • Banner University2 – AHCCCS*

Blue Cross Blue Shield of Arizona (BCBSAZ)

  • BluePathway (BCBSAZ Medicare Advantage HMO)
  • BlueJourney (BCBSAZ Medicare Advantage PPO)
  • Blue Cross Blue Shield of Arizona (HMO/PPO/FARE)
  • Blue Cross Blue Shield of Arizona MaricopaFocus (IFP/Exchange)
  • Blue Cross Blue Shield of Arizona Neighborhood Network (IFP/Exchange; Outside of Maricopa County and out-of-county hospital referrals only)

Bright Health

  • Bright Health Medicare Advantage
  • Bright Health IFP/Exchange
  • Bright Health Small Group (effective 1/1/2022)



  • Cigna (Open Access, HMO, PPO)
  • Cigna Great West
  • Cigna ConnectCare
  • Cigna Health Spring Medicare Advantage (Oncology services are through New Century which is not contracted with Dignity Health)
  • Cigna Health Spring Alliance Medicare Advantage (oncology services are through New Century which is not contracted with Dignity Health)
  • Cigna LocalPlus

Coventry/First Health (Aetna companies)


Devoted Health 

  • Devoted Health – Medicare Advantage 


Health Choice

  • Health Choice Arizona3 – AHCCCS*


  • Humana
  • Humana Medicare Advantage



  • Intel Connected Care


Medica – Effective January 1, 2022

  • Medica Individual & Family – Pinnacle Medica
  • Medica Commercial Open Access Product

Mercy Care

  • Mercy Care – AHCCCS*
  • Mercy Care Advantage (Medicare)

MultiPlan (includes Beech Street, PHCS, HMA, AMN and RAN networks)4



  • OptumCare Medicare Advantage (Formerly known as LifePrint)5


Tricare/Health Net Federal Services

TriWest – VA Administration



  • UnitedHealthcare (Includes All Payer, Options, Navigate, and Nexus commercial network offerings)
  • UnitedHealthcare Community Plan (Formerly known as APIPA) – AHCCCS*
  • UnitedHealthcare Medicare Solutions



  • WellCare Medicare Advantage (Arizona Priority Care Plan members are  not contracted with Dignity Health)

*AHCCCS – Arizona Health Care Cost Containment System

  1. Client exclusions apply
  2. Only contracted with Chandler Regional Medical Center and Mercy Gilbert Medical Center facilities
  3. Excludes any of the free-standing emergency departments (FSEDs) affiliated to Arizona General Hospital
  4. Client exclusions apply including limited benefit plans
  5. Only applies to Chandler Regional Medical Center, Mercy Gilbert Medical Center, St. Joseph’s Hospital and Medical Center, and St. Joseph’s Westgate Medical Center

Updated: December 1, 2021


Billing and Financial Assistance

Patient Financial Counselors are available to help you navigate available financial assistance programs.


Speak to a financial counselor to get started or to obtain information about your bill. To learn more, please call (602) 825-2039.