Healing through Humankindness

Our goal is to make your stay be as comfortable as possible

 

Information For Patients

We believe that humanity holds the power to heal and that's why humankindness is at the heart of everything we do. We offer many services for patients, to help your entire care process go as smoothly as possible.

HUSH ... Help Us Support Healing

“Quiet Time” hours are designated periods of time in all of our inpatient units dedicated to promoting patient rest and sleep which supports health and healing.

“Quiet Time” Hours

  • Daytime: 2 p.m. – 4 p.m.
  • Overnight: 9 p.m. – 5 a.m. (May vary based on the unit)
HUSH

To support patient rest and sleep, staff will:

  • Ask about your individual rest and sleep needs.
  • Check to see if noise is disrupting your sleep or rest.
  • Dim lights and close your room door when medically appropriate.
  • Offer you earplugs, sleep masks. Instruction is on the TV Guide for the white noise channel to help you relax.  This is Channel 2.  
  • Coordinate care to reduce unnecessary entry into your room during quiet hours.
  • Do everything we can to limit disruption of sleep during quiet time hours.
  • Use flashlights to limit putting your room lights on whenever possible at night.

What can patients and families do to help?

  • Minimize the number of visitors during “Quiet Time” hours.
  • Keep TV volume low during quiet time hours.
  • Using headphones when watching TV or using other multimedia devices.
  • Keep electronic devices on low ringer or put on the vibrate mode.
  • Keep voices low when talking in-person and on the phone.
  • Ask your visitors to limit cell phone calls in your room. Family/Visitor lounges, common areas, and the cafeteria are available for cell phone use.
  • Please supervise children at all times.
  • Tell your healthcare team if noise levels in and around your room are too loud.

Insurances Accepted

In an effort to make delivering healthcare to you seamless, St. Joseph's Hospital and Medical Center has worked hard to secure a variety of contracts with health insurance companies. See our current insurance plans accepted.

Billing and Payment Information

Welcome to the St. Joseph's Hospital and Medical Center Online Business office. The Online Business Office was created to provide you with information about the hospital billing process and financial resources that are available to you.

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Admitting & Registration

The Admitting Department offers friendly, compassionate service to our patients and their families using our healthcare system. If you would like to speak to someone in our Registration Departments, please click on the button below for hours of operation and phone numbers to call.

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Virtually Integrated Care (VIC) Program

Virtually Integrated CareSM (VIC) Program offers you dedicated virtual nurses to care for you and your family 24/7.

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My Portal (Patient Portal)

My Portal (Patient Portal) provides you with online access to your medical information on a convenient and secure site. View your personal health records, clinical summaries, laboratory and imaging results, as well as instructions and education specific to your care.

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Before Your Stay

We offer a convenient online pre-registration form.  You may also want to read our Patient Information Guide to become acquainted with the services available at our facility.  

If you will be having an operation, please contact our Pre-Admission Testing Center to schedule any tests that must be done prior to your surgery.

After Your Stay

For easy payment options, we offer online bill payment.

If you would like a copy of your medical records, you may request them through the Health Information Management Department.

Contact Us

For any questions, please call (888) 514-5135.

Gift Shop

We have outsourced with an online gift shop if you would like to order a gift for a patient and have it sent directly to their room. For after hours orders, please call (877) 887-3200.