New Visitor Information

In keeping with our commitment to the safety of our community, we have temporarily expanded visitation restrictions.


Information for Visitors

Family and friends play a big role in the healing process, and we encourage visitors to come when it is best for their loved one. We welcome you and thank you for being part of your loved one's return to better health.

Dedication To Excellent Care

We are dedicated to providing excellent care in a safe, patient- and family-centered care environment.

Visitors' policy and hours: 

We at Dignity Health - St. Joseph’s Hospital and Medical Center remain committed to delivering the best possible care for our patients, while keeping our staff and patients safe. This may result in periodic adjustments to our visitors’ policy and visiting hours.


Visiting hours are currently between 4 p.m. to 8 p.m.


There are a number of changes to our visitors’ policy, please read through the pertinent details. The guidelines below are effective, Thursday, January 13, 2022.


Visitation Guidelines:


  • Visiting hours are 4 p.m. to 8 p.m. each day.
  • Two (2) adult visitors are allowed during visiting hours, but due to the recent surge of the Omicron variant, only one person at a time allowed in the patient's room.
  • No one under the age of 18 may visit the patient.

Emergency room patient

  •  No visitors allowed at this time.

Surgical patient

  • Two (2) adult visitors age 18 or older may wait in the designated waiting areas or lobbies while the patient undergoes same-day surgery or a procedure.

NICU, labor and delivery patient

  • Two (2) adult visitors are allowed, but only one person at a time allowed in the patient's room.

COVID-19 patient: 

  • Each COVID-19 patient and/or family member designee must identify one adult person as the COVID patient’s visitor for the duration of the hospital stay.  
  • The designated visitor will undergo screening in the front lobby and training in the department. The training will include a handout on how to apply and remove personal protective equipment, commonly referred to as PPE, usage and visitation rules. PPE includes a gown, gloves, mask and eye protection.
  • COVID patient visiting hours are between the hours of 4 p.m. and 8 p.m.  
  • Visits are limited to 30 minutes every 24 hours.
  • Hospital-provided PPE must be correctly worn by all visitors seeing COVID patients at all times while in the room. PPE should only be removed upon exiting the patient’s room.
  • COVID patient visitors should limit movement to public areas of the hospital, such as the café, Starbucks, and the gift shop.

*Adult visitors must be at least 18 years of age. 

Screening Process

As a reminder, all visitors undergo a screening process which includes a series of screening questions and a temperature check.


Any visitor showing any signs and symptoms of illness, a temperature of 100º degrees or higher, and/or is COVID-19 positive, will not be allowed into the hospital. 


We provide all visitors with a well fitted face mask that must be worn while in the hospital. Visitors may not eat or drink while visiting patients and are asked to remain in the patient’s room at all times. 


We appreciate your cooperation with these guidelines.

St. Joseph's Map & Directions

St. Joseph is located at:

350 West Thomas Road

Phoenix, AZ 85013

St. Joseph Visitor Services

St. Joseph’s is dedicated to providing excellent care in a safe, patient- and family-centered care environment.

Hotels Near St. Joseph's

There are a number of hotels conveniently close by to St. Joseph's.

Gift Shop

We have outsourced with an online gift shop if you would like to order a gift for a patient and have it sent directly to their room. Click here to visit their site. For after hours orders, please call (877) 887-3200.