Don’t Delay Your Care
If you need care, please contact your doctor now. If you don’t have a doctor we can help you find one.
- You can schedule a service or procedure your doctor may have postponed. A virtual visit may be an option for routine care or we can see you at one of our clinics.
- Our emergency rooms are open and safely providing emergency care.
Resuming Elective Procedures: An Unwavering Focus on Safety
The safety of our patients and staff always come first and we realize you may have concerns about getting care in person. You should be confident that it is safe to get care now. We’re following safety guidelines from the CDC and state for resumption of care. We’re taking additional steps to help ensure the safety of our patients and staff. These are some of the things you can expect when you get care now:
- Screenings for anyone entering our care sites.
- Masks are required for everyone, including visitors. Cloth masks are acceptable for both patients and visitors. We kindly ask that you bring your own mask and place it on your face before entering the hospital. Masks will be provided for those who don’t have one.
- Enhanced cleanings for all care areas every day and between procedures.
- Separate care areas for patients with COVID-19 symptoms.
- Testing in advance for any patient coming in for an invasive procedure.
- Visitors will remain limited in number for most cases.
Frequently Asked Questions
When can I receive my care?
You can schedule now. We have safely resumed health care services and procedures. Contact your doctor to schedule your procedure or for any other questions you may have.
What should I expect when I arrive?
We have made certain changes to enhance the safety of our patients and our staff.
Mercy Hospitals
At this time, visitors are not allowed in the hospital, surge tents, or emergency department. Only one visitor, per patient, per day will be allowed in the following areas:
- NICU
- Labor and Delivery
One visitor, per patient, per day will also be allowed for:
- End-of-life care
- Patients with physical, intellectual, and/or developmental disabilities and cognitive impairments.
All visitors must be 18 years of age or older and in good health. Visitors will not be permitted re-entry within the same day once they leave the hospital. Due to complexities that occur in the hospital setting, exceptions will be handled on a case-by-case basis.
I no longer have health insurance. Can I still get care?
We recognize that many patients may have experienced changes in their health insurance. If you are concerned about the cost of care, learn more about the financial assistance that we provide to patients who need it.
Are classes and community events still cancelled?
We’re working on a plan to safely and appropriately resume classes and community events when possible following state guidelines.