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Medical Records

Mercy Medical Center’s Health Information Management (HIM) Department maintains all patient medical records.

Location

Mercy Outpatient Center
 HIM Office
2740 M Street
Merced, CA 95340

Hours

Monday - Friday: 8 a.m. - 4:30 p.m.

How to request a copy of your medical records

Patients must request their records in writing.

  1. If you would like to request a copy of your medical records for yourself, please use this request form in English. 
  2. If you need a copy to be sent to a doctor's office or other third party, please use this form in English.
  3. Print a copy of the form, fill it out and return to the Medical Records Department (HIM Office) in person.  
  4. The Medical Records Department will verify your identity by photo I.D., signature, or pertinent questions. We do this to protect the privacy and confidentiality of your records.

Access your patient records online

We offer an online patient portal for you to access your medical records. You or a designated family member can view your records, download them, or send them to your healthcare provider. Please call (209) 564-5075for proxy access or for help enrolling. 

Visit Mercy Medical Center Merced for patient records on or after September 1, 2016. Access to records prior to September 1, 2016 is no longer available through the patient portal. Please call (209) 564-5075for more information.

Privacy and health information

According to federal law Health Insurance Portability and Accountability Act (HIPAA), there are rules and limits on who can look at and receive your health information. This information, includes your medical records, and any other details on your illness and why you have been treated. We are committed to protecting your privacy. Without your written permission, Mercy Medical Center can’t:

  • Give your health information to your employer
  • Use or share your health information for marketing or advertising purposes
  • Share private notes about your mental health counseling sessions

If you have any questions, please call our HIM office at (209) 564-5075