COVID-19 Crisis Response Guidelines

We continue to stay in close contact with the county department of health to determine the best way to care for an unprecedented surge of critically ill COVID-19 patients. If the number of patients exceeds our resources, and there are no alternate care sites available, we may need to implement triage guidelines so that limited resources are used equitably and consistent with national standards.

Triaging care during a crisis situation is the most difficult decision any care team has to make. At Dignity Health, triage guidelines are based on the unequivocal principle that we treat all patients with dignity and respect.

View our guidelines

Pandemic is Not Behind Us

The pandemic is not behind us. It’s more important now than ever to take the proper steps to protect yourself and your loved ones.

Make your health a priority and be sure to:

  • Wear a mask when outside your home
  • Stay at least 6’ away from others
  • Wash your hands often with soap and water for at least 20 seconds
  • If you are sick, stay home

Visiting Guidelines

All visitor access to St. John’s Regional Medical Center is restricted until further notice. 

We understand this is a sensitive situation for loved ones, but this is an important step we are taking in delaying the spread of the coronavirus while also protecting you and your loved ones, as well as our staff, physicians, and volunteers.

  • Exceptions are made to allow one care partner, per patient, per day in:
    • Labor and Delivery
    • Mother Infant Unit
    • Neonatal Intensive Care Unit
  • Visitors for patients who are minors are considered on a case-by-case basis and must be accompanied by a care partner at all times. 
  • Visitation for end-of-life circumstances are evaluated on a case-by-case basis. 
  • Care partners must be 18 years of age or older and in good health.

Electronic communication options are available as an alternative to hospital visitation.

COVID-19 Vaccine

State and local health departments determine how vaccines are distributed. St. John’s Hospitals are participating in the administration of COVID-19 vaccines according to the Ventura County’s guidelines for distribution. For more information about when or where you may be able to receive the vaccine, visit  

Ventura County Health Department is offering COVID-19 vaccinations by appointment ONLY for eligible community members, who live and work in Ventura County:


When will the vaccine be available?
Vaccines to protect against COVID-19 are available now. The FDA has issued Emergency Use Authorizations (EUA) for the Pfizer and Moderna COVID-19 vaccines. Distribution of the vaccine is determined by Ventura County’s Health Department and St. John’s Hospitals are participating in the administration of COVID-19 vaccines according to that distribution plan. For local vaccine availability, please visit:

Is the vaccine safe?
At St. John’s Hospitals, safety is our highest priority, and we only administer vaccines that are recommended by the FDA as safe and effective. 

When can I get the vaccine?
CDC recommendations indicate a phased approach to vaccine allocation, beginning in Phase 1a with health care workers and residents of long-term care facilities. Phase 1B includes essential workers and people aged 75 and older. Phase 1C includes people over age 65, people under age 65 who have underlying medical conditions, and other essential workers. Ventura County is currently in the Phase 1A, Tiers 1-3. As vaccine supply increases, vaccines may be more widely available to the public in the coming months.

Ventura County is in Phase 1A, which includes those in the health care sector and those who are 75 and older. Vaccines are for those that live or work in Ventura County. 

Community members eligible to be vaccinated may register online on Mondays at: If you are eligible to be vaccinated, but who have limited access to a computer or internet, please call the Registration Hotline on Mondays to make an appointment: 805-477-7161.

Where can I get the vaccine?
Check with Ventura County’s Health Department and for more information about provider sites near you.

How is the vaccine given?
The Pfizer and Moderna vaccines require two doses, administered three or four weeks apart. When a vaccine is given, information will be provided about when to get the second dose.

Where can I get more information about the vaccine?
Visit For additional information on COVID-19 and the vaccine approval process, we recommend visiting the CDC website and FDA website

Safety Measures

As always, your health and well-being are our focus, so we’ve taken steps at all of our facilities to ensure your continued safety:

  • Everyone is screened for symptoms prior to entry
  • Masks are required
  • Visitor limitations are in place
  • Enhanced cleaning protocols

If You Are Sick - Call Your Doctor

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Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or mild shortness of breath, call your primary care physician. If you are experiencing life-threatening symptoms, please call 911. 


Seek medical attention if you develop emergency warning signs for COVID-19. Emergency warning signs include:

  • Difficulty breathing
  • Persistent pain or pressure in the chest
  • Extreme fatigue or new confusion
  • Bluish lips or face

Online Symptom Checker

If you are experiencing symptoms of COVID-19, you can also check your symptoms using our chat box. Get started by clicking on the orange chat box in the bottom right corner of your screen.

Frequently Asked Questions

We are offering many of our classes via Zoom until further notice. Please see the Classes and Events section for details.

Dignity Health hospitals are safe and ready to care for you. If you are experiencing a medical emergency, don’t delay getting the care you need.

  • Extensive measures are in place to ensure your continued safety:
  • Everyone is screened for symptoms prior to entry
  • Masks are required
  • Visitor limitations are in place
  • Enhanced cleaning protocols

We have implemented various changes to enhance the safety of our patients and our staff.

  • Hospital entrances are now limited to the Main Hospital entrance and the Emergency Department.
  • Upon entering, you will be greeted by a member of our care team who will screen you for symptoms of COVID-19 and take your temperature.
  • You must wear your face mask at all times, if you do not have one, we will provide one.

We recognize that many patients may have experienced changes in their health insurance. If you are concerned about the cost of care, learn more about the financial assistance that we provide to patients who need it.

COVID Testing

For information about COVID testing, please refer to the Ventura County Recovers web site.

COVID-19 En Español

COVID-19 En Español