A Notice to our Visitors: All visitors are required to provide proof of a negative COVID test taken within the last 72 hours, or proof of being fully vaccinated against COVID-19 before visiting anyone in our care.
Due to the COVID-19 pandemic, we are operating under temporary, more restrictive visitor guidelines. Click here for details.
General visiting hours are from 8 a.m. to 9 p.m. unless otherwise indicated by a physician or nurse. Some patient care areas, such as the Family Birth Center and the Intensive Care Units, have special policies for visitors. For specific hours, please check with your nurse.
Visitors and Support Persons
- Visiting hours are 9 am to 9 pm. The number of visitors per patient may vary based on the patient's clinical condition and the care setting.
- We will ask patients to identify a support person.
- We look to our patients to designate visitors of their choosing whether or not the visitor is related by blood, marriage, or an unmarried partner.
- Visitation access or restrictions are applied equally regardles of individual characteristics as outlined in regulation including but not limited to sex, race, color, religion, national origin, sexual orientation, gender identity/expression, marital status, age, registered domestic partner status, citizenship, or immigration status.
24-hour patient and visitor parking is available in the parking garage, located on the hospital campus just off H Street. Parking fees are $2.00 per every 30 minutes and a maximum of $12 per day. The parking spaces in front of the Emergency Department are reserved only for patients seeking immediate medical assistance.
Patients requiring wheelchair or other assistance may access the hospital through the circular driveway at the hospital's entrance. Valet parking is also available. For help, see one of the uniformed parking attendants.
If your loved one is in the hospital and you're far from home, the House of Mercy can help. Located just across the street from Mercy General Hospital, the House of Mercy is an apartment building with comfortable accommodations including a shared kitchen. For more information on rates and availabilities, ask to speak to someone in Admitting/Registration.
J Street Bistro
Mercy General’s J Street Bistro is located on the first floor of the hospital. Featured are a hot grill station, fresh salad/panini station, pizza, and a variety of meals, snacks and beverages. An outdoor courtyard area is available for families, guests, and employees to sit and enjoy their meal in the fresh air. The J Street Bistro is opened seven days a week from 6:30 a.m. to 6:30 p.m. (hours may vary during holidays).
The Gift Shop is currently unavailable, but we anticipate its reopening in the near future.
All Dignity Health facilities, including Mercy General Hospital (MGH), have been smoke- and tobacco-free since 2011. Tobacco use and smoking is not allowed on the MGH campus or at any Dignity Health facility. This includes in private vehicles while on hospital property. Employees and visitors may choose to walk off the campus to smoke but, if so, we ask that they do not smoke on any residential property in the neighborhood, and that our neighbors and their property be respected.