Medical Records

Mark Twain Medical Center’s Health Information Management (HIM) Department maintains all patient medical records.

Location

Mark Twain Medical Center
HIM Office
768 Mountain Ranch Road
San Andreas, CA 95249
(209) 754-2591

Hours

Monday - Friday: 9 a.m.- 4 p.m. except holidays. 

How to Request a Copy of Your Medical Record

Patients must request their records in writing.

1. If you would like to request a copy of your medical records for yourself, please use this request form in English.
2. Print a copy of the form, fill it out and return to the Medical Records Department (HIM Office) in person.
3. The Medical Records Department will verify your identity by photo I.D., signature, or pertinent questions. We do this to protect the privacy and confidentiality of your records.

Access your patient records online

Records We offer an online patient portal for you to access your medical records. You or a designated family member can view your records, download them, or send them to your healthcare provider. Please call (209) 754-2591 for proxy access or for help enrolling. 

For access to billing-related health information aboutyou, and to enable us to process your request for a billing statement, please download the following forms.

• The Authorization for the Use or Disclosure of Protected Health Information form is for use when a patient is requesting that their records be sent to someone else (doctor, insurance, attorney, etc.).
• The Patient's Request for Access to Protected Health Information form is for patients or their representative who are requesting records on themselves.

Privacy and health information

According to federal law Health Insurance Portability and Accountability Act (HIPAA), there are rules and limits on who can look at and receive your health information. This information, includes your medical records, and any other details on your illness and why you have been treated. We are committed to protecting your privacy. Without your written permission, Mercy Medical Center can’t:

• Give your health information to your employer
• Use or share your health information for marketing or advertising purposes
• Share private notes about your mental health counseling sessions 

If you have any questions, please call our HIM office at (209) 754-2591.