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Guide to Reading Your Bill

Thank you for choosing Dignity Health - Mercy Hospitals to provide your health care needs. Quality patient care and dedication to patient satisfaction are our highest priorities. This sample billing statement is provided to help you read and understand your bill.

  1. Date statement sent
  2. WID number - You will need this number when calling regarding your account
  3. Total charges - Total amount of charges for service(s) rendered
  4. Amount paid by your insurance company - Total amount paid by insurance company on your behalf and negotiated discounts between hospital and insurance company
  5. Amount you paid - Total amount of payments made by you
  6. Total amount you owe - Total amount you owe after payments and discounts have been applied
  7. Insurance information - The insurance information you provided at registration
  8. Where to pay your bill online
  9. Customer service number to call for questions
  10. If you have more than one account at this facility, all of your accounts will be listed here
  11. The name of your facility and where to make checks payable to