Visiting Hours & Guidelines


The health and safety of our patients, employees, and the community remains our top priority. In accordance with California Department of Public Health (CDPH) guidelines, Mercy Medical Center Mt. Shasta is again restricting all visitors until further notice. 

Virtual visitation is encouraged, when possible. Patients can use the hospital’s free Wi-Fi and use personal devices to stay in touch with family and friends. Families may also contact patients through the hospital by calling (530) 926-6111. We sincerely apologize for any inconvenience, and we thank you for your understanding and support. 

Mercy Mt. Shasta is allowing the following exceptions to the current visitor policy:

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End-of-Life Care:

  • 2 visitors at a time
  • No symptoms
  • Case-by-case basis
 Pregnant Icon

Laboring Mothers:

  • 1 designated birth partner
  • No symptoms
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Pediatric Patients:

  • 1 designated support person
  • For prolonged hospitalization, 2 support persons may be designated
  • 1 visitor at-a-time
  • No symptoms
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Patients with Physical, Intellectual, and/or Developmental Disabilities or Cognitive Impairments:

  • 1 designated support person
  • For prolonged hospitalization, 2 support persons may be designated
  • 1 visitor at-a-time
  • No symptoms

All visitors/support persons who meet the above criteria will be screened for symptoms upon arrival.


Protect Patients. Protect Yourself.

Please remember to:

  Dignity Health   Cover your mouth and nose with a tissue when you sneeze. 
  Dignity Health   If you don't have a tissue, use your upper sleeve or elbow, not your hands.             
  Dignity Health  

Wash or use Hand Gel often. Wash with soap and warm water for a full 20 seconds.

  Dignity Health   Don't touch your T-ZONE! Eyes, Nose and Mouth.              
  Dignity Health   Maintain a safe distance from others.