A Notice to our Visitors: All visitors are required to provide proof of a negative COVID test taken within the last 72 hours, or proof of being fully vaccinated against COVID-19 before visiting anyone in our care.
Due to the COVID-19 pandemic, we are operating under temporary, more restrictive visitor guidelines. Click here for details.
Mercy San Juan Medical Center does not maintain official “visiting hours” for the entire hospital; in fact, we encourage loved ones to visit as often as possible to help with healing and recovery. Nearly all of our units allow loved ones to visit at any time of day; however, some of our units maintain preferred visiting times and have unit-specific visitation policies. Please check with the unit you are visiting to determine the best time for your visit.
A photo ID is mandatory for any visitor in the hospital after 9 p.m. and is required at all times for visitors in the Family Birth Center.
Visitors and Support Persons
- Visiting hours are 9 am to 9 pm. The number of visitors per patient may vary based on the patient's clinical condition and the care setting.
- We will ask patients to identify a support person.
- We look to our patients to designate visitors of their choosing whether or not the visitor is related by blood, marriage, or an unmarried partner.
- Visitation access or restrictions are applied equally regardles of individual characteristics as outlined in regulation including but not limited to sex, race, color, religion, national origin, sexual orientation, gender identity/expression, marital status, age, registered domestic partner status, citizenship, or immigration status.
Around-the-clock patient and visitor parking is available free of charge in the parking garage, located on the medical center campus.
The Mercy Café is located on campus for the convenience of hospital visitors and staff. The Café is on the lower level and is open from 6:30 a.m. to 7 p.m. Hot meals are served from 6:30 to 10:15 a.m. for breakfast, 10:30 a.m. to 2 p.m. for lunch and 5 to 7 p.m. for dinner. Vending machines are available 24 hours a day.
Located in the lobby at the main entrance of the hospital, the Mercy San Juan Gift Shop is operated by the Mercy San Juan Guild. It is open each day. Please call (916) 537-5290 for hours of service.
Cell Phones And Camera, Webcam, Radio Use
To avoid interference with medical equipment in use, the operation of two-way radios is not permitted in patient rooms. According to Dignity Health hospital policy, there is no videotaping of any procedure, including childbirth. Cell phone use is not permitted at all in the NICU (third floor). Laptop computers and other electronic devices may be used on battery power only.
Due to privacy concerns, employees and visitors are requested to exercise responsibility and restrict their use of unauthorized personal cameras (including camera cell phones and Webcams on laptop computers) and other unauthorized recording devices in the hospital. Under no circumstances should pictures or recordings be made of patients, employees, family or visitors without their express permission.
In concert with our health care mission, Mercy San Juan Medical Center is a smoke-free environment. Our priority is creating an enhanced healing environment for our patients and reducing the health risks associated with smoking for all individuals who work at and visit our facility. Being smoke-free means smoking is prohibited throughout the facility and on the grounds, which includes all exterior walkways and parking areas.