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California Hospital Medical Center Earns a Spot on the NRC Health’s Top 100 List for Consumer Loyalty


Dignity Health - California Hospital Medical Center (CHMC) recently received the highest Consumer Loyalty Award of any Los Angeles-area hospital.

The National Research Corporation (NRC) Health’s Top 100 List for Consumer Loyalty ranked CHMC 38th on the list, which recognizes hospitals whose consumers have identified them for providing quality health care services. Recipients are selected based on consumer perceptions of health care quality and hospital image.

“When our patients recognize us for providing them with high-quality care, we are rewarded with their blessing, commitment and positive praise,” says Dr. Margaret R. Peterson, CHMC President. “With NRC Health’s recent acknowledgment of our hospital with the Consumer Loyalty Award, we will be able to build on our successes and continue to foster an environment that always puts the patient first.”

For 35 years, NRC Health has assisted health care organizations in improving the moments that matter most to patients, physicians, nurses, residents, and staff, by helping them better understand the people they serve. The Consumer Loyalty Award is given to health care organizations with a high rating on the NRC Health Loyalty Index, which consists of seven different categories of consumer loyalty, including access, need, experience, and more. For additional information, please visit nrchealth.com.

About Dignity Health California Hospital Medical Center

Founded in 1887, Dignity Health California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women’s Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems.

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