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Patient care. Patient satisfaction.

We offer many services for both patients and visitors, to make your stay as comfortable as possible.


Patients & Visitors

Visitors have always been more than just a “visitor.” They have been our partners in patient care. Research supports the value of having a loved one at the bedside for recovery and for safety. More importantly, a loved one at the bedside is simply the right thing to offer. We are grateful that the guidelines issued nationally and locally support our ability to make these visitation changes.

Temporary Visitor Restrictions

A Notice to our Visitors:

All visitors are required to provide proof of a negative COVID test taken within the last 72 hours, or proof of being fully vaccinated against COVID-19 before visiting anyone in our care. Learn more


Visitation rules at California Hospital Medical Center are described below. These are to help ensure safety for you, visitors and the care team.


Effective December 6, 2022


Welcome to California Hospital Medical Center. We are here to care for you and your family. Our priority is to ensure your safety and we have taken precautions to protect patients, visitors, and caregivers based on public health guidelines. We appreciate the understanding and cooperation of your family or friends who want to visit while you are in the hospital. Consider using FaceTime or video to connect with and update your loved ones who cannot visit during your stay. 

Tablets are available for patients to have virtual visits with loved ones via FaceTime or Zoom.


Visitation rules at California Hospital Medical Center are described below.

These are to help ensure safety for you, visitors and the care team. 


Visitation rules at California Hospital Medical Center are described below.

  • Visiting Hours: See times for specific units.
  • All visitors (for inpatient and ED) must be 16 years or older and be able to comply with the following rules.
    • Wear a hospital issued face mask at all times, including in the patient’s room.
    • Visitors for admitted patients must enter and exit the building via the main lobby and use the elevators near the main lobby security station.
    • Be free of any signs or symptoms of COVID-19 or the flu such as fever, shortness of breath, cold symptoms, muscle aches, cough, or vomiting.
    • Use hand sanitizer to cleanse hands before entering and when leaving the room.
    • Stay in the room except to use the designated restroom, if needed during their visit. 
    • Visitors are allowed in the lobby, to visit the gift shop, the coffee cart, and the cafeteria during open hours once they have been screened at a security desk.
  • Flowers may be brought in by visitors, delivered to the hospital, or delivered by the hospital’s Gift Shop to all patient care areas except the intensive care units. When bringing fresh-cut flowers, please bring a vase or container.
  • Outside food is permitted as long as it is within the dietary restrictions of the patient. Food/containers must be disposable and eaten in the patient's room. Food delivery to the hospital is NOT permitted.
  • Any concerns about visitation may be discussed with the unit Director, Manager during normal business hours or Administrative Nursing Supervisor during nights and weekends.

Thank you visitors and California Hospital Caregivers for being partners in patient care. We are called to see the vulnerable feel secure and to participate in the effort to help the sick feel well.



Un aviso a nuestros visitantes:

Horarios de visita: consulte los horarios para unidades específicas.

Se requiere que los visitantes muestren una prebua de vacunación contra el COVID-19, o documentación de una prueba negativa de COVID-19 dentro de las 72 horas antes de visitar a cualquier persona bajo nuestro cuidado. Aprende más.

Gracias por su paciencia. Las actualizaciones de nuestras políticas de visitantes están cambiando rápidamente. Le proporcionaremos información aquí tan pronto como podamos. Mientras tanto, póngase en contacto con nosotros al (213) 441-1451.

Photography and recording

Photography and recording are prohibited without permission.

We value the privacy of our patients, visitors and staff. By law, we are required to put safeguards in place to protect all privacy. You may be asked to stop recording at the request of our hospital staff. Visual images solely for the personal use of the patient may be made by the patient or legal guardian in patient rooms at the discretion of the attending physician. However, hospital staff may not be included, unless the staff member has given his or her expressed permission.

Frequently Asked Questions

Where are you located?
California Hospital Medical Center is located in the heart of Downtown Los Angeles, right by the 10 and 110 Freeways, just a few blocks away from Staples Center and LA Live.

California Hospital Medical Center
1401 South Grand Ave
Los Angeles, CA 90015
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What is your phone number?
Our main phone number is (213) 748-2411. Our operators can transfer you to a department within the hospital or a patient room.

How do I register for my hospital stay online?
To register online, visit our Pre-Registration page.

Can I pay my bill online?
Yes, online bill payment is available. Please visit our Billing & Payment section.

How do I access the My Care (Patient Portal)?

It's easy. Please visit our Patient Portal page.

For Patients

Our goal is to provide the best possible care during your hospital stay. Meeting and exceeding your expectations for quality care and service is very important to us, so please ask us if you or your family need anything during your stay. We are here for you.

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For Visitors

We understand the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one. On behalf of the entire California Hospital team, thank you for the privilege of caring for you. We wish you good health and a fast recovery.

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Care with Equity

Our goal is to ensure that patients and visitors experience equal visitation and quality care regardless of race, color, national origin, religion, sex, sexual orientation, gender expression or identity, or disability.

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