Patient care. Patient satisfaction.

We offer many services for both patients and visitors, to make your stay as comfortable as possible.


Patients & Visitors

Temporary Visitor Restrictions

A Notice to our Visitors:

All visitors are required to provide proof of a negative COVID test taken within the last 72 hours, or proof of being fully vaccinated against COVID-19 before visiting anyone in our care. Learn more


Welcome to California Hospital Medical Center, we are here to care for you and your family. Our priority is to ensure your safety and we have taken precautions to protect patients, visitors, and  caregivers based on public health guidelines. We appreciate the understanding and cooperation of your family or friends who want to visit while you are in the hospital. Consider using FaceTime or video to connect with and update your loved ones who cannot visit during your stay. Wi-Fi communication tablets are available for patients to have virtual visits with loved ones. 

Visitation rules at California Hospital Medical Center are described below. These are to help ensure safety for you, visitors and the care team.

  • Hours will begin at 11AM and end at 7PM when clerical staff finish their shift. 
  • Visitors will sign in on the patient care unit at the clerical desk. 
  • When there is a visitor present in the room, a second guest must wait in the waiting area until the first person leaves. 
  • Visitors may wait in the visiting area on the unit with a maximum capacity of six persons. When the visitor area is at capacity, the nursing staff will direct them to wait in the Grand Avenue Lobby. 
  • For Labor & Delivery (only – not on 8E) a second person may be permitted as a second support person when necessary. The NSM/Charge Nurse may authorize this second person to Security to come up to the 5th floor. 
  • Security will screen and provide a visitor pass. 
  • Only one person is permitted at the bedside per patient. 
  • An overhead announcement is made over the loudspeaker that visiting hours are over. 
  • The nursing staff is responsible for telling visitors to leave if they are still present at 7pm. 
  • Special visiting arrangements for hospice or persons with disabilities will still apply. 
  • The Administrative Supervisor can approve exceptions, and the AOC is available for consultation as needed.


Un aviso a nuestros visitantes:

Se requiere que los visitantes muestren una prebua de vacunación contra el COVID-19, o documentación de una prueba negativa de COVID-19 dentro de las 72 horas antes de visitar a cualquier persona bajo nuestro cuidado. Aprende más.

Gracias por su paciencia. Las actualizaciones de nuestras políticas de visitantes están cambiando rápidamente. Le proporcionaremos información aquí tan pronto como podamos. Mientras tanto, póngase en contacto con nosotros al 213-441-1451.

Frequently Asked Questions

Where are you located?
California Hospital Medical Center is located in the heart of Downtown Los Angeles, right by the 10 and 110 Freeways, just a few blocks away from Staples Center and LA Live.

California Hospital Medical Center
1401 South Grand Ave
Los Angeles, CA 90015
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What is your phone number?
Our main phone number is (213) 461-0015. Our operators can transfer you to a department within the hospital or a patient room.

How do I register for my hospital stay online?
To register online, visit our Pre-Registration page.

Can I pay my bill online?
Yes, online bill payment is available. Please visit our Billing & Payment section.

How do I access the My Care (Patient Portal)?

It's easy. Please visit our Patient Portal page.

For Patients

Our goal is to provide the best possible care during your hospital stay. Meeting and exceeding your expectations for quality care and service is very important to us, so please ask us if you or your family need anything during your stay. We are here for you.

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For Visitors

We understand the important role family and loved ones play in the healing process, and we encourage visitors to come when it is best for their loved one. On behalf of the entire California Hospital team, thank you for the privilege of caring for you. We wish you good health and a fast recovery.

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Care with Equity

Our goal is to ensure that patients and visitors experience equal visitation and quality care regardless of race, color, national origin, religion, sex, sexual orientation, gender expression or identity, or disability.

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