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California Hospital Medical Center

California Hospital Medical Center Recognized with “Best in Class” Consumer Loyalty Designation

August 10, 2023 (Los Angeles, CA) ― NRC Health is pleased to announce that Dignity Health – California Hospital Medical Center (CHMC) has been named to the annual Consumer Loyalty Best in Class list, the only loyalty-based hospital rankings, recognizing the top U.S. healthcare facilities.

The Consumer Loyalty Awards recognize healthcare organizations that consumers rate the highest on an equally-weighted combination of Net Promoter Score (NPS), Brand Perception (overall image and reputation), and NRC Health’s proprietary Human Understanding Metric. The 100 top-scoring organizations are included in the ranking, but only the top 10 of those receive Best in Class designation. 

“Patient loyalty is the result of the trust earned through valued relationships, exceptional experiences, and high-quality medical care,” states Alina Moran, CHMC Hospital President. “This designation recognizes our dedicated staff who work hard to provide an environment that always puts the patient first.”

CHMC was selected based on results from the NRC Health Market Insights survey, the largest database of healthcare consumer responses in the country. To qualify for consideration, organizations must have received at least 150 “Top-of-Mind" mentions on NRC Health’s national Market Insights study between April 1, 2022 and March 31, 2023. Market Insights measures the opinions, behaviors, and profiles of 310,000 people annually. 

"Our 2023 Consumer Loyalty Best in Class Award winners are truly in a class by themselves," said Helen Hrdy, Chief Growth Officer at NRC Health. "California Hospital Medical Center has worked to build patient care experiences that inspire loyalty. Their work is an inspiration to us and hospitals and health systems across the country."  

For the full list of 2023 Consumer Loyalty Award winners, visit the NRC Health website here

*NRC Health’s Market Insights survey is weighted to account for age, income, population, presence of children in the household, marital status, and ethnicity to ensure an accurate demographic distribution.


About Dignity Health – California Hospital Medical Center

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center, the Los Angeles Center for Women’s Health, obstetrics and pediatric services, and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health, one of the largest health care systems. 

About NRC Health

For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, creating strong


Publish date: 

Thursday, August 10, 2023

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Christina Zicklin, Director of External Communications

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