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Legal and Privacy Notices
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Mission, Vision, & Values
At California Hospital, our patients enjoy full visiting privileges. Patient families and friends are welcomed as part of the care team; they are not just visitors to us.
We understand that you want to be able to visit your loved ones when it’s convenient for you. Therefore, our hospitals are open to visitors 24 hours a day, seven days a week.
We have some rules for you to follow to help patients get enough rest and to help keep everyone safe. Remember that a person in charge may make exceptions to these rules. If visitation needs to be restricted due to the patient's clinical condition, you will be told the reason for such restriction. Visitation privileges are not restricted, limited or otherwise denied on the basis of race, color, national origin, religion, sex gender identity, sexual orientation, or disability.
Our hospital's main doors are locked from 9 pm – 7 am so during that time, all visitors must enter through the Emergency Entrance on Hope Street. Please sign in at the Security Desk at either location.
General Inpatient Units
So that patients may rest, visitors are encouraged to visit between 9 am – 9 pm. Many of our rooms are small and have only one or two chairs. Some rooms are shared by two patients. Due to these circumstances, we may ask that only a limited number of guests be in patient rooms at a time.
Intensive Care Unit (ICU)
Visiting hours are 24-hours-per-day based upon the clinical condition and needs of the patient. Due to the size of the rooms, only two (2) visitors are allowed at any one time.We encourage limited visitation between the hours of 6:30 – 8 am and 6:30 – 8 pm. To visit a patient in a critical care unit, push the button on the speaker box outside the unit and speak with a staff member to find out whether it is a good time to visit. Do not bring flowers, balloons or any food or drinks into a critical-care unit.
Labor & Delivery
Only those visitors identified by the patient may be allowed in the L&D suite. Only one support person may stay overnight if the patient is in a private room.
Postpartum Visiting Hours
So that patients may rest and mothers may bond with their newborn, visitors are encouraged to visit between the hours of 9 am – 9 pm. The mother's designated support person may visit at anytime.
Neonatal Intensive Care Unit (NICU)
Anyone entering the NICU must be free of any symptoms of illness or infection. Parent(s)/Legal guardian(s) will be the only person(s) to be given specific information about the infant, including over the telephone. Telephone inquiries are permitted 24 hours daily. To protect the privacy and security of all infants in the unit, visitors must be accompanied by a parent.
Access to the treatment areas is restricted; visitation will be permitted when it is determined to be clinically appropriate by physicians, nurses, and staff.
Visitors are encouraged to visit after 4 pm when patients have completed their therapy sessions. Due to privacy and safety issues, visiting during therapy sessions is discouraged unless arranged by or with permission from the treating therapist. Individual educational/training appointments will be made with family/support persons prior to the patient's discharge.
For more detailed information, please download our English/Spanish Visiting Guide.
Questions or Complaints?
Thank you for adhering to these guidelines, designed to keep our patients safe, supported, and rested. If you have any questions or complaints, please tell someone on the care team. We value treating everyone with respect. If we all respect each other, we can solve any problem that comes up while you are here.